Mark2 X-Cross 450S Hybrid E-Bike Lightweight Step Through 12.8Ah/460Wh
Mark2 X-Cross 450S Hybrid E-Bike Lightweight Step Through 12.8Ah/460Wh
Mark2
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About the Mark2 X-Cross 450S E-Bike
The X-Cross 450S Step-Through Electric Gravel Bike is the perfect fusion of comfort and all-terrain performance. Designed for adventure seekers, it features a Shimano 11-32T 10-speed cassette, a powerful Danish Promovec motor, and Schwalbe G-One 4Season gravel tyres, making light work of tougher trails and inclines.
Hand-built in Europe and expertly prepared in the Mark2 workshop in Hampshire, this premium e-bike is built for durability and long-term performance. Upgraded from the standard X-Cross 450, the 450S boasts a lower-geared Shimano cassette for improved hill climbing, high-traction gravel tyres, and a bottle cage for added convenience. With a 450Wh power pack delivering up to 100km of assistance, your next adventure starts here.
Promo Video: Mark2 X-Cross 450
Delivery & After-Sales
Because the X-Cross 450S is built to order, this can add 2-3 weeks to our usual 3-5 working day delivery time.
The bike is delivered boxed and fully assembled - you just need to straighten the handlebar and attach pedals using the tools supplied and the setup guide linked below. A ready to ride service is also available for an extra charge where you receive the bike without packaging and ready to ride.
Once the bike is delivered, Mark2 then take care of any after sales care and any potential issues directly with you.
Specifications
- 45cm (17.7”) lightweight Mark2 6061 aluminium alloy frame with 5 year warranty
- Zoom flat alloy handlebar
- Suntour XCM LO front suspension fork with 63mm travel and manual lock out
- Lightweight alloy wheels (front quick release) with 700x40 Schwalbe G-One 4Season RaceGuard tyres
- 19.7kg weight (22.1kg with battery)
- Selle Royal Lancia saddle with alloy quick release clamp
- Rider suitability: inside leg measurement 28" - 35" (71cm - 89cm) and 18st 12lb (120kg) max weight (including luggage)
- 250W / 36V / 45Nm torque Promovec rear hub motor with 3 year warranty
- Walk assist and boost throttle
- Removable 36V Promovec 460Wh 12.8Ah Li-ion smart memory power pack, can be charged on or off the bike
- Supplied with charger (charge time 4-6 hours from flat) and 3 year 70% minimum capacity warranty
- 36-100km (22-60 miles) range dependent on power pack size and level of pedal assistance
- Integrated LED lighting: Front high output AXA Echo 30 Lux (50 metres 'to see’ and 3000 metres 'to be seen’), Rear AXA Slim Steady (600 metres ‘to be seen’)
- Backlit mini LCD display with 4 levels of power assist, battery level, speed and distance indicators
- 44T steel chainring with Shimano Tiagra derailleur and 10 speed cassette 11-32T
- Shimano hydraulic disc brakes with 160mm front and rear rotors
- Alloy MTB platform pedals and Side stand
X-Cross 450 Sizing Guide
User Guide
Returns & Delivery
Returns & Delivery
Order Confirmation
As soon as you place your order, we will pre-authorise your card, however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for shipment.
Once confirmed, we will process the payment and your order will be dispatched as soon as it is ready. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Order Delivery
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched. Orders to mainland UK are typically processed within 1-2 working days and delivered within 3-5 working days, but may be slightly longer for items for which customisation and/or White Glove Delivery service is involved - please see the estimated processing and delivery time provided on the relevant product page for specific details.
Where dispatch to UK destinations outside of mainland UK is available, delivery may be subject to extra charges and longer delivery times.
We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at orders@chilledrides.co.uk so that we can help.
Damages
We kindly ask that you carefully inspect all items upon delivery, even if you don't intend to use your item immediately. If any items appear damaged, please email clear photos and/or videos within 48 hours of receipt of your order to info@chilledrides.co.uk so we can assess the situation and provide guidance on the best next steps.
Please save all packaging materials and damaged goods in their original condition before filing a claim.
Missed Deliveries
After placing your order, once your item is prepared for dispatch, we or the relevant courier company will contact you via email, phone or SMS with tracking details and/or to arrange a convenient delivery slot. Please ensure that someone is available at the designated delivery address to sign for the package and let us and the courier know as soon as possible if you need to change the delivery date or time slot.
Once a delivery slot has been set, we cannot guarantee that it can be changed if adequate notice is not provided. Please Note: for any failed deliveries which require a new delivery date/time to be arranged, you will be responsible for paying the redelivery charge (typically around £70 for e-bike deliveries to mainland UK).
Cancellations & Refunds
If you decide to cancel your order and your item has already been dispatched, you will be responsible for any return shipping costs. Refunds will only be processed to the original payment method used for the purchase.
Returns Policy
Returns Policy
We want you to be completely satisfied with your purchase. If you're not, we offer a simple and transparent return process.
Total Return Window: 28 Days
You have 28 days from the day you receive your item to complete the return process. Here’s how it works:
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14 Days to Request a Return
You have 14 days from receiving your item to contact us and request a return. To initiate a return, please reach out via returns@chilledrides.co.uk. -
14 Days to Return the Item
If your return request is approved, you have an additional 14 days to return the item to us. We’ll send you instructions on how and where to send your package. The item must be in the same condition that you received it, unworn or unused, in its original condition, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
You are responsible for the cost of returning items, including shipping and any associated fees. Please make sure to send the return to the address we provide when you submit your return request. We recommend using a tracked and insured delivery service or courier for the return, and kindly email us the tracking number. We are not liable for any items lost in transit. Your refund will be processed within 10 business days of us receiving the returned item.
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at returns@chilledrides.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Any claims for damages or discrepancies must be submitted within 48 hours of receipt of your goods and we request images and/or videos of the damage for our records. Please save all packaging materials and damaged goods before filing a claim.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items) and hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Missed Deliveries
After placing your order, once your item is prepared for dispatch, we or the relevant courier company will contact you via email, phone or SMS with tracking details and/or to arrange a convenient delivery slot. Please ensure that someone is available at the designated delivery address to sign for the package and let us and the courier know as soon as possible if you need to change the delivery date or time slot.
Once a delivery slot has been set, we cannot guarantee that it can be changed if adequate notice is not provided. Please Note: for any failed deliveries which require a new delivery date/time to be arranged, you will be responsible for paying the redelivery charge (typically around £70 for e-bike deliveries to mainland UK).
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us at returns@chilledrides.co.uk before returning any items - items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please bear in mind it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@chilledrides.co.uk.
Cancellations
If you decide to cancel your order and your item has already been dispatched, you will be responsible for any return shipping costs. Refunds will only be processed to the original payment method used for the purchase.
About Us
About Us
Our Story
Our Vision
Why Choose Us
We chose the name Chilled Rides for a reason - we don't just want to help our customers experience having relaxed, electric-powered rides on an e-bike or scooter, but to also make sure your whole experience with us is smooth and hassle-free. No stress, no worries, no headaches. We make sure to only work with the highest quality manufacturers, with UK warehouses to ensure our customers get fast delivery, and we're passionate about making your experience with us the very best.
It's easy for companies to say they value customer experience above everything else, but we know that unfortunately you can't always believe what retailers tell you. But we believe that actions speak louder than words and our aim is to surprise and impress all of our customers.
Occasional hiccups and delays are a part of life, but we see these as an opportunity to prove our dedication to customer service - a chance to stand out from our competition and give you such a smooth and chilled out experience you'll want to share it with everyone you know!
Our CEO & Founder
Hi I'm Steve, CEO at ChilledRides.co.uk. After 20 years working in telecoms and software sales, and seeing how technology paired with excellent customer service can be used as a force for good, I founded Chilled Rides to help the planet move towards a greener future and help people of all ages and abilities become more active and have fun at the same time.
I have a teenage daughter of my own and I want to make the world a better place for her and future generations. We hear about carbon emissions and global warming every day, and I believe the e-bike revolution is a huge and very easy way we can help protect our planet and create a sustainable future for ourselves, our children and our grandchildren.
Connect With Us
We thank you for your interest in ChilledRides.co.uk and invite you to explore our range. If you have any questions or need assistance, don't hesitate to reach out through our contact page https://chilledrides.co.uk/pages/contact.
