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Association of Cycle Traders Member
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Secure Checkout
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28-Day Returns
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UK-Supported Warranty
MORE THAN JUST A BIKE IN A BOX

Why Buy From Chilled Rides?

Good bikes matter. The support around them matters too.

Advice before you buy

Get help comparing bikes, checking suitability and understanding road-use details before you decide.

Support along the way

Questions about your order or delivery? We'll help you understand what is happening and what comes next.

Here after the sale

UK-based help with aftercare, warranty enquiries and getting the most from your new e-bike.

Rated 5★ by Chilled Rides customers “Really helpful advice, excellent price and quick delivery.”

Find Your Perfect E-Bike in 60 Seconds

Answer a few quick questions and we'll recommend the best bikes for your riding style, height and range needs.

  • Get personalised bike recommendations
  • Matches your riding style & height
  • Based on real-world range guidance

(takes about 60 seconds • no email required)

✉ Subscriber Offer
ENGWE Engine Pro 3.0 Boost

November Spotlight

ENGWE Engine Pro 3.0 Boost

Big-bike comfort in a folding frame. The ENGWE Engine Pro 3.0 Boost combines full suspension and 20 × 4-inch tyres with responsive, torque-sensing assistance from its 250W rear-hub motor (up to 90Nm). A 720Wh battery and hydraulic disc brakes round out a substantial all-rounder. At 34.7kg, its folding frame is best viewed as a storage convenience rather than a lightweight carrying solution.
⚡ 250W / 90Nm torque-sensing assist
🔋 720Wh battery 48V / 15Ah
🛞 Full suspension front and rear
🚲 20 × 4-inch tyres comfort on varied surfaces
🛑 Hydraulic discs dual-piston brakes
🔄 Folding frame storage flexibility
£1,699.00 Subscriber price: £1,499.00
🎁 Use code: SPOTLIGHT

⏱ Offer ends Tuesday 1 December 2026.

Subscriber-only offer. Join the Chilled Rides email list before checkout to unlock this month's price.

Save up to 47% with Cycle to Work

A simple way to get your next e-bike for less through your employer’s scheme.

Schemes supported: Gogeta, Green Commute Initiative, Halfords Cycle2Work, Bike2Work, Cycle Solutions, Vivup and Enjoy Benefits.

SME London Business Awards 2027 finalist

Chilled Rides — proud Website of the Year finalist

We’ve been shortlisted at the SME London Business Awards 2027. It’s a milestone we’re pleased to share as we continue improving the experience of choosing and buying an e-bike online.

What Our Customers Say

In their own words — experiences shared by Chilled Rides customers

★★★★★
“I was slightly apprehensive ordering from a online only company but the customer service from chilled rides was amazing…”
Lee Campbell
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★★★★★
“…the owner took the whole day off to wait for the truck and unpack it so I could ride away.”
Anastasia Baker
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★★★★★
“there customer service is second to none. Don’t hesitate to buy from ,you won’t be disappointed.”
Tamacin Taylor
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★★★★★
“The customer service was excellent — very helpful, responsive, and quick to resolve an issue with the battery.”
Maggie
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★★★★★
“Had fantastic customer service from Steve and Phil all the way through the buying process. My son is very impressed with his ebike…”
Dawn
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★★★★★
“Chilled Rides were excellent through the whole process even answering messages at 10pm!! Spoke to them a few times on the phone…”
Craig
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★★★★★
“I had a few questions before making the purchase, and staff at Chilled Rides were helpful on the phone.”
Amanda S.
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★★★★★
“Fantastic. Steve spent ages chatting with me. Great communication. Very helpful. Very supportive. I would definitely use chilled-rides again…”
Kevin Wright
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★★★★★
“Good follow up call post order and great after sales customer service following a couple of questions I had.”
Neil Angel
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A Few Things You Might Be Wondering

Buying an e-bike online is a big decision. Here are a few things worth knowing before you order.

How do I know which e-bike is right for me?

Think about where you'll ride, the hills you'll tackle, your height, storage space and budget. Our Bike Finder can narrow down the choices, and our UK-based team is happy to help you compare bikes and understand the trade-offs before you decide.

How will my bike arrive, and will I need to assemble it?

Delivery to most mainland UK addresses usually takes 3–7 working days, and is free on orders over £500. Some bikes arrive almost ready to ride, while others require final assembly and safety checks. The exact arrangements depend on the model and delivery option, so check its product page for details.

What happens if I need help after buying my bike?

We're here to help after delivery too. Whether you need advice on setting up your bike, help diagnosing a problem or assistance with a warranty claim, contact our team and we'll work through the appropriate next steps with you. Warranty coverage varies by manufacturer, and your statutory rights remain protected. See our Warranty & Aftercare information.

Can I spread the cost of my e-bike?

Eligible customers may have instalment options available at checkout. We can also discuss interest-free Buyline finance for up to 11 months on selected bikes. Contact us before ordering if you're interested in Buyline; all finance is subject to eligibility, affordability and lender approval.

What if I change my mind after ordering?

Our standard change-of-mind returns process allows 14 days from delivery to request a return, followed by another 14 days to send the item back. Conditions and return costs may apply, so please read our Return Policy for full details. Your statutory rights are unaffected.