Contact Us

We're here to help

Contact Chilled Rides

Whether you're choosing an e-bike, checking an order or need help with something you've already bought, get in touch and we'll point you in the right direction.

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Call us

Want to speak to someone? Give us a call and we'll be happy to help.

0333 880 0117

Monday–Friday, 9am–6pm

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Email us

For product advice, order enquiries and general support:

info@chilledrides.co.uk

If you're contacting us about an existing order, please include your order number.

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Live chat

If the chat button is showing on the site, send us a message and we'll help whenever somebody is available.

It's particularly useful for quick product questions while you're browsing.

Company information

Trading name: Chilled Rides

Legal entity: SD Retail Group Ltd

Company number: 16050603

VAT number: 500 7212 49

Telephone: 0333 880 0117

Email: info@chilledrides.co.uk

Registered office

SD Retail Group Ltd t/a Chilled Rides
3 Station Road
Stansted
England
CM24 8BE

Please note: this is our registered office. It is not a retail showroom or general returns address.

Need to return something? Please don't send products to our registered office unless we've specifically instructed you to. Return locations vary depending on the product and supplier. See our Returns & Refunds Policy or contact us first.

Send us a message

Use the contact form below and give us as much useful detail as you can. We'll make sure your message reaches the right place.

Already placed an order? Include your order number, the bike or product involved and a brief description of what you need help with. If you're reporting a fault or damage, photos or video may also be useful once we reply.