Shipping Policy
Shipping Policy
Clear information about processing times, delivery, tracking and what to do when your order arrives.
Last updated: 10 October 2026
Order processing
What happens before your order leaves the warehouse.
In-stock orders are normally processed within 1β2 working days before dispatch.
During this time, stock and fulfilment arrangements are confirmed and the order is prepared for shipment.
Some products require additional preparation, customisation or specialist delivery arrangements and may therefore take longer.
Where a product has a different expected timeframe, please refer to the Delivery & Timing information on the individual product page.
Delivery times & charges
Typical timings for standard delivery.
Most in-stock orders to mainland UK addresses are delivered within 3β7 working days.
Delivery is free on orders over Β£500 to most mainland UK addresses.
For lower-value orders, any applicable delivery charge will be shown before checkout.
Delivery times are estimates rather than guaranteed appointment dates unless a specific delivery arrangement has been agreed.
Tracking your order
We'll keep you informed once your order is on the move.
Where tracking is available, we'll send the details by email once your order has been dispatched and the courier has generated the tracking information.
Tracking can sometimes take a little while to become active after the initial dispatch notification.
If you haven't received tracking or an update within 6 working days of placing an in-stock order, please contact us and we'll check it for you.
Email: orders@chilledrides.co.uk
Built & specialist delivery options
Available on selected products and in selected areas.
Some bikes may be available with an enhanced, built or specialist delivery option.
The exact service, name, preparation included and delivery area can vary by brand, supplier and product.
Where one of these options is available, the relevant product page will explain what is included and any additional delivery time or cost.
Standard boxed-bike delivery information is also shown on the relevant product page so you know what to expect before ordering.
Remote & non-mainland delivery
Availability varies by supplier and product.
Delivery to Northern Ireland, the Scottish Highlands, islands, the Channel Islands and other locations outside our standard mainland UK delivery area may be available for selected products.
Additional delivery charges and longer delivery times may apply.
If you're unsure whether a particular bike can be delivered to your location, please contact us before ordering and we'll check the available options.
Delivery address & missed deliveries
Please check your delivery details carefully.
Please make sure the delivery address and contact information provided with your order are complete and accurate.
Some larger orders require an attended delivery or an agreed delivery slot. Please ensure somebody is available where required.
If your plans change, let us or the courier know as soon as possible.
Where a delivery fails because nobody is available after an agreed appointment, a reasonable courier redelivery charge may apply. Where possible, we'll explain the charge before a new delivery is arranged.
When your order arrives
Please inspect the packaging and product as soon as reasonably possible after delivery, even if you don't intend to use it immediately.
If you notice visible damage, take clear photographs or video showing the product, damage and packaging, and keep all packaging while we investigate.
We ask that visible delivery damage is reported ideally within 48 hours. Reporting it promptly makes it much easier for us to investigate with the courier and resolve the issue quickly.
Delays & delivery problems
Occasionally, deliveries can be delayed by circumstances such as courier disruption, severe weather, unusually high order volumes, supplier delays or other events outside our reasonable control.
If we're made aware of a significant delay affecting your order, we'll do our best to keep you informed.
If your tracking has stopped updating, a delivery appears to be overdue or you believe a parcel has been lost, please contact us rather than arranging a replacement or alternative delivery independently.
Returns are covered separately
This page explains how we ship and deliver orders. Change-of-mind returns, return transport costs, damaged or faulty goods and refunds are covered in our dedicated Returns & Refunds Policy.
For change-of-mind e-bike returns from most mainland UK addresses, return collection typically costs Β£50βΒ£100.
Need help with a delivery?
Send us your order number and tell us what's happening. We'll check the latest information and help with the next step.
Contact Chilled Rides