Shipping Policy

Our Shipping Policy was last updated on the 8th December 2024.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Disclaimer) refers to SD Retail Group Ltd T/A Chilled Rides.
  • "Goods" refers to the items offered for sale on the Service.
  • "Orders" means a request by You to purchase Goods from Us.
  • "Service" refers to the Website.
  • "Website" refers to Chilled Rides, accessible from www.chilledrides.co.uk.
  • "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at Chilled Rides. The following terms and conditions constitute our Shipping Policy. 

Domestic Shipping Policy

Shipment processing times

Orders to mainland UK are typically processed within 1-2 working days and delivered within 3-5 working days, but may be slightly longer for items for which customisation and/or White Glove Delivery service is involved) - please see the estimated processing and delivery time provided on the relevant product page for specific details.

Where dispatch to UK destinations outside of mainland UK is available, delivery may be subject to extra charges and longer delivery times.

Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

Please note we only deliver to addresses within the United Kingdom.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

Chilled Rides only ships to physical addresses within the U.K.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Chilled Rides is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

Damages

We kindly ask that You carefully inspect all items upon delivery, even if You don't intend to use Your item immediately. If any items appear damaged, please email clear photos and/or videos within 48 hours of receipt of Your Order to info@chilledrides.co.uk so We can assess the situation and provide guidance on the best next steps.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us: