Delivery to most mainland UK addresses usually takes 3–7 working days. Orders are generally processed within 1–2 working days before dispatch.

Delivery can take a little longer for made-to-order products, customisation, Pre-Built Delivery or other specialist delivery arrangements. Check the Delivery & Timing information on the relevant product page for the best estimate for that bike.

We offer free delivery on orders over £500 to most mainland UK addresses.

Delivery arrangements vary by product and supplier. Selected bikes may also offer Pre-Built Delivery or another specialist delivery option where available.

Check the individual product page or our Delivery & Returns page for more information.

It depends on the bike, brand and delivery method.

Unless otherwise stated, e-bikes are normally delivered boxed and around 80% assembled. Some final assembly, adjustment and safety checks may therefore be needed before your first ride.

This can include fitting or checking components such as the handlebars, pedals or front wheel, as well as checking brakes, gears, tyres and fasteners.

Always follow the manufacturer's instructions supplied with your bike.

Not necessarily. Unless the product page or manufacturer's instructions specifically require professional assembly, the important thing is that any remaining assembly, adjustment and safety checks are completed correctly before you ride.

If you're comfortable carrying out the work, follow the manufacturer's instructions carefully. If you're not confident with any part of the setup or safety checks, we strongly recommend asking a competent bicycle mechanic or suitably trained cycle professional to help.

You can read more in our Warranty, Repairs & Aftercare Policy .

Pre-Built Delivery is available for selected bikes and locations. Where offered, the bike is professionally prepared as part of the delivery service, reducing the amount of setup required when it reaches you.

Availability depends on the model, supplier and delivery area, so check the product page or contact us if this is especially important to you.

Check the bike and packaging carefully when it arrives, even if you don't plan to use it immediately.

If you notice delivery damage, take clear photos or video, keep the packaging and contact us as soon as possible.

Before your first ride, follow the setup information for your particular bike and make sure any required assembly, adjustment and safety checks have been completed correctly.

Pay particular attention to items such as the handlebars and stem, pedals, wheels, tyres and tyre pressures, brakes, gears and fasteners, along with anything highlighted in the manufacturer's instructions.

Delivery to Northern Ireland, Scottish Highlands, islands and other non-mainland destinations varies by product and supplier and may take longer or incur an additional charge.

We don't currently offer general international delivery. If you're unsure whether we can deliver a particular bike to your address, contact us before ordering and we'll check.

We accept major credit and debit cards, PayPal and Klarna, along with other payment options shown at checkout where available.

Availability of individual payment methods can depend on the order value and the payment provider's own eligibility requirements.

Payment and instalment options may be available depending on the product, order value and provider. Any options currently available for an online order will be shown during checkout.

Instalment and finance providers make their own eligibility and approval decisions.

Yes. Chilled Rides works with several major Cycle to Work providers. Eligible EAPC e-bikes and qualifying accessories can be purchased through these schemes, subject to your employer and scheme rules.

Visit our Cycle to Work page to see the schemes we currently support and how the process works.

Yes. Chilled Rides can now process approved Halfords Cycle2Work Letters of Collection for eligible EAPC e-bikes and qualifying cycling accessories. Contact us with your chosen bike and approved Letter of Collection details. Orders are processed by our team rather than through ordinary Shopify checkout.

See our Halfords Cycle2Work guide for details.

We don't currently offer a separate Blue Light Card discount. However, employees whose employer offers Vivup Cycle to Work may be able to save on an eligible e-bike through salary sacrifice. Vivup provides employee benefits across NHS and other public-service and emergency-service organisations, but Cycle to Work access depends on your employer's scheme.

Check your employer's Vivup portal or HR team, then contact us for a quote. Find out more in our Vivup Cycle to Work guide.

First check your junk or spam folder and make sure the email address entered at checkout was correct.

If you still can't find your confirmation, contact us with your name, postcode and approximate order time and we'll check it for you.

Contact us as soon as possible if you'd like to cancel. If the order hasn't yet entered dispatch, we can usually stop it more easily.

If the item has already been dispatched, it may need to go through the normal return process and return transport costs may apply depending on the circumstances.

See our Return Policy for full details.

The exact payment process depends on the payment method used. For some orders, payment may initially be authorised while stock or fulfilment is confirmed.

If there is a stock or fulfilment issue with your order, we'll contact you as soon as possible to explain the available options.

Always follow the battery and charger instructions supplied by the manufacturer and use the supplied or manufacturer-approved charger.

Charge in a dry, well-ventilated area and check the battery, charging port and charger for obvious damage before use.

E-bike batteries use high-capacity lithium-ion cells and should be treated with appropriate care.

Use the correct charger, avoid modifying the battery or electrical system, don't use a visibly damaged or swollen battery, and follow the manufacturer's charging and storage instructions.

If a battery has been badly damaged, becomes unusually hot, changes shape, gives off an unusual smell or behaves abnormally, stop using it and seek advice.

Many e-bikes are designed to cope with normal outdoor riding conditions, but water resistance varies between models and no e-bike should automatically be treated as waterproof.

Follow the manufacturer's guidance, avoid unnecessary deep water or pressure washing, and dry and store the bike appropriately after wet rides.

Often yes, but policies vary between train operators, routes, times and bike types.

Folding bikes are frequently easier to travel with, but they are not universally exempt from every operator's restrictions. Full-size bikes may require a reservation or be restricted during busy periods.

Check the individual train operator's current cycle and e-bike policy before travelling.

Keep the bike and battery somewhere dry and secure and follow the manufacturer's temperature and long-term storage guidance.

If the bike won't be used for an extended period, check the manual for the recommended battery charge level and recharge interval rather than leaving the battery completely flat for a long time.

A properly set up and maintained e-bike can be a safe and practical form of transport, but it still needs the same sensible approach as any bicycle.

Make sure the bike is correctly assembled, keep brakes and tyres in good condition, service it appropriately, use the battery and charger correctly and ride within your own ability and the conditions.