EXCLUSIVE BENEFITS FOR CHILLED RIDES OWNERS

The Chilled Rides Owners Club

Buying an e-bike is just the beginning. Our Owners Club is a free way to thank customers who have chosen Chilled Rides, with a little extra value when they're ready for another ride.

Nothing to sign up for. Buy a qualifying e-bike from Chilled Rides and, once your order passes our checks, we will enrol you automatically — normally around 14 days after payment.

Your Owners Club benefit

Save 5% on eligible future e-bike purchases.

There's no membership fee and no code to remember. Once you've become a member, sign in with the customer account linked to your original qualifying order. Your 5% discount will apply automatically to eligible e-bikes at checkout.

Explore our e-bikes

How membership works

1. Buy an e-bike from Chilled Rides. That's it — buying an e-bike from us is all you need to do to get started.
2. We take care of the rest. We'll enrol you automatically, normally around 14 days after payment, as long as your order hasn't been cancelled or returned.
3. Enjoy your member benefit. Use the same customer account for any future e-bike purchases and, if the bike qualifies, you'll see your 5% Owners Club discount automatically applied at checkout.

Owners Club terms and conditionsView termsHide terms

1. Membership. Membership is free, personal to the qualifying customer and non-transferable. An eligible first purchase is an e-bike order placed directly with Chilled Rides, paid in full through the applicable checkout/payment process and not cancelled or refunded when membership eligibility is checked. Purchasing an accessory or e-scooter alone does not qualify.
2. Activation. For new purchases, membership normally begins around 14 days after the qualifying order has been paid, subject to verification that it has not been cancelled or fully refunded. Activation may be delayed where payment, order status or eligibility needs further checking. Selected existing bike customers may be enrolled separately as founding members.
3. Benefit. Members can receive 5% off eligible e-bikes on future Chilled Rides orders. Eligibility is determined by the model and may exclude certain bikes. Other products, such as accessories, e-scooters, gift cards and delivery charges, do not receive the Owners Club discount. The discount does not apply retrospectively to earlier orders.
4. Using the discount. Customers must be recognised as members at checkout, normally by signing in to the Shopify customer account associated with their qualifying purchase. An eligible product's discounted price will be shown at checkout. Contact us if you believe a qualifying discount has not appeared, before completing the order.
5. Other offers. The 5% Owners Club discount cannot be combined with other discount codes, promotional product/order discounts or shipping discounts. Cycle to Work and other third-party purchase schemes are governed by their own arrangements and may not support this benefit.
6. Refunds and returns. If a qualifying purchase is subsequently cancelled or fully returned/refunded, we may suspend or withdraw membership where the customer has no other retained qualifying e-bike purchase. Normal returns and statutory consumer rights are unaffected.
7. Programme changes. We may reasonably amend the eligible product range or programme terms. Material changes will be communicated where appropriate and will not change a discount already applied to a completed order.
8. Communications and privacy. Membership does not automatically subscribe you to marketing. Necessary membership-related communications and optional marketing messages are handled separately in accordance with our Privacy Policy and applicable law.

Questions? Email info@chilledrides.co.uk and we'll be happy to help.