Falcon Turbine Electric Mountain Bike 250W 15.5mph Top Speed EAPC
Falcon Turbine Electric Mountain Bike 250W 15.5mph Top Speed EAPC
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✔ Better than most for: general commuting and daily riding
✖ Trade-off: not specialised for rough terrain or high-performance use
Warranty & Support
At a glance
• UK-based support
• Help with parts, guidance and next steps
Warranty cover
Battery cover: 1 year
What’s covered: Chilled Rides will replace any component that is deemed to be defective or damaged, and not as a result of user error, including damage incurred during shipment.
How support works
Support: Handled via our UK support team in partnership with the manufacturer.
Repair method: Coordinated from the UK by our support team.
What’s not covered
View full terms & exclusions
Delivery & Timing
Delivery & Timing
About the Falcon Turbine E-Mountain Bike
The Falcon Turbine Electric Mountain Bike is a versatile and dependable e-MTB designed for riders who want a balance of comfort, performance, and everyday usability. Built around a strong steel frame with an integrated battery design, it offers a clean look while maintaining durability for both urban riding and light off-road trails. The 27.5” wheels paired with 2.35” tyres provide excellent grip and stability across mixed terrain, while the 120mm suspension fork helps absorb bumps for a smoother and more controlled ride.
Powered by a Motinova rear hub motor delivering 35Nm of torque, the Turbine provides smooth and consistent pedal assistance, making hills easier and longer rides more enjoyable. The 36V 368Wh battery offers up to 40 miles of range, ideal for commuting or weekend rides. Fully compliant with UK EAPC regulations, assistance cuts out at 15.5 mph (25 km/h), allowing you to ride on public roads and cycle paths without the need for licence, insurance, or registration.
General Info
Bikes come boxed and only 85% built. However, we can offer a white glove service for a small additional charge where we will fully inspect the bike and dispatch in a box ready to ride (choose "White Glove Delivery" above to select this option).
Delivery to Mainland UK addresses only. Estimated delivery time 2-5 working days.
Specifications
- Motor: Motinova rear hub motor
- Torque: 35Nm
- Battery: 36V 10.2Ah (368Wh), integrated & removable
- Range: Up to 40 miles (64 km)
- Top Speed: 15.5 mph (25 km/h) – UK road legal
- Charging Time: Approx. 5 hours
- Assist Levels: 5 levels + walk assist
- Display: LCD display (speed, battery, trip data)
- Frame: Steel frame with integrated battery
- Fork: 120mm travel suspension fork
- Gearing: Shimano 7-speed (Tourney)
- Brakes: Mechanical disc brakes (160mm rotors)
- Wheels: 27.5” double wall alloy
- Tyres: 27.5” x 2.35” all-terrain tyres
- Handlebars: 780mm wide for stability
- Max Assisted Use: Pedal assist only (EAPC compliant)
Size & Fit
- Frame Size: One size (Medium/Large)
- Recommended Rider Height: 5’4” – 6’2” (162–188 cm)
- Wheel Size: 27.5”
- Riding Style: Upright MTB / hybrid position
Returns & Delivery
Returns & Delivery
Order Confirmation
As soon as you place your order, we will pre-authorise your card, however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for shipment.
Once confirmed, we will process the payment and your order will be dispatched as soon as it is ready. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Order Delivery
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched. Orders to mainland UK are typically processed within 1-2 working days and delivered within 3-7 working days, but may be slightly longer for items for which customisation and/or White Glove Delivery service is involved - please see the estimated processing and delivery time provided on the relevant product page for specific details.
Where dispatch to UK destinations outside of mainland UK is available, delivery may be subject to extra charges and longer delivery times.
We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at orders@chilledrides.co.uk so that we can help.
Damages
We kindly ask that you carefully inspect all items upon delivery, even if you don't intend to use your item immediately. If any items appear damaged, please email clear photos and/or videos within 48 hours of receipt of your order to info@chilledrides.co.uk so we can assess the situation and provide guidance on the best next steps.
Please save all packaging materials and damaged goods in their original condition before filing a claim.
Missed Deliveries
After placing your order, once your item is prepared for dispatch, we or the relevant courier company will contact you via email, phone or SMS with tracking details and/or to arrange a convenient delivery slot. Please ensure that someone is available at the designated delivery address to sign for the package and let us and the courier know as soon as possible if you need to change the delivery date or time slot.
Once a delivery slot has been set, we cannot guarantee that it can be changed if adequate notice is not provided. Please Note: for any failed deliveries which require a new delivery date/time to be arranged, you will be responsible for paying the redelivery charge (typically around £70 for e-bike deliveries to mainland UK).
Cancellations & Refunds
If you decide to cancel your order and your item has already been dispatched, you will be responsible for any return shipping costs. Refunds will only be processed to the original payment method used for the purchase.
Returns Policy
Returns Policy
We want you to be completely satisfied with your purchase. If you're not, we offer a simple and transparent return process.
Total Return Window: 28 Days
You have 28 days from the day you receive your item to complete the return process. Here’s how it works:
-
14 Days to Request a Return
You have 14 days from receiving your item to contact us and request a return. To initiate a return, please reach out via returns@chilledrides.co.uk. -
14 Days to Return the Item
If your return request is approved, you have an additional 14 days to return the item to us. We’ll send you instructions on how and where to send your package. The item must be in the same condition that you received it, unworn or unused, in its original condition, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
You are responsible for the cost of returning items, including shipping and any associated fees. Please make sure to send the return to the address we provide when you submit your return request. We recommend using a tracked and insured delivery service or courier for the return, and kindly email us the tracking number. We are not liable for any items lost in transit. Your refund will be processed within 10 business days of us receiving the returned item.
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at returns@chilledrides.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Any claims for damages or discrepancies must be submitted within 48 hours of receipt of your goods and we request images and/or videos of the damage for our records. Please save all packaging materials and damaged goods before filing a claim.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items) and hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Missed Deliveries
After placing your order, once your item is prepared for dispatch, we or the relevant courier company will contact you via email, phone or SMS with tracking details and/or to arrange a convenient delivery slot. Please ensure that someone is available at the designated delivery address to sign for the package and let us and the courier know as soon as possible if you need to change the delivery date or time slot.
Once a delivery slot has been set, we cannot guarantee that it can be changed if adequate notice is not provided. Please Note: for any failed deliveries which require a new delivery date/time to be arranged, you will be responsible for paying the redelivery charge (typically around £70 for e-bike deliveries to mainland UK).
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us at returns@chilledrides.co.uk before returning any items - items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please bear in mind it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@chilledrides.co.uk.
Cancellations
If you decide to cancel your order and your item has already been dispatched, you will be responsible for any return shipping costs. Refunds will only be processed to the original payment method used for the purchase.
About Us
About Us
Our Story
Our Vision
Why Choose Us
We chose the name Chilled Rides for a reason - we don't just want to help our customers experience having relaxed, electric-powered rides on an e-bike or scooter, but to also make sure your whole experience with us is smooth and hassle-free. No stress, no worries, no headaches. We make sure to only work with the highest quality manufacturers, with UK warehouses to ensure our customers get fast delivery, and we're passionate about making your experience with us the very best.
It's easy for companies to say they value customer experience above everything else, but we know that unfortunately you can't always believe what retailers tell you. But we believe that actions speak louder than words and our aim is to surprise and impress all of our customers.
Occasional hiccups and delays are a part of life, but we see these as an opportunity to prove our dedication to customer service - a chance to stand out from our competition and give you such a smooth and chilled out experience you'll want to share it with everyone you know!
Our CEO & Founder
Hi I'm Steve, CEO at ChilledRides.co.uk. After 20 years working in telecoms and software sales, and seeing how technology paired with excellent customer service can be used as a force for good, I founded Chilled Rides to help the planet move towards a greener future and help people of all ages and abilities become more active and have fun at the same time.
I have a teenage daughter of my own and I want to make the world a better place for her and future generations. We hear about carbon emissions and global warming every day, and I believe the e-bike revolution is a huge and very easy way we can help protect our planet and create a sustainable future for ourselves, our children and our grandchildren.
Connect With Us
We thank you for your interest in ChilledRides.co.uk and invite you to explore our range. If you have any questions or need assistance, don't hesitate to reach out through our contact page https://chilledrides.co.uk/pages/contact.
Customer Testimonials
Falcon Turbine Electric Mountain Bike 250W 15.5mph Top Speed EAPC Review Summary
Overall Summary
What Customers Love
- Impressive Battery Life: Reviewers highlight that the battery provides a long-lasting charge, often meeting or exceeding expectations for daily usage.
- Powerful Hill Assist: The motor is praised for delivering a smooth and natural power boost that makes climbing steep hills significantly easier for the rider.
- Smooth Ride Quality: The combination of front suspension and large tires effectively absorbs bumps, ensuring a comfortable experience on rougher paths.
- Sturdy Frame Design: Users frequently mention the high-quality, durable feel of the frame and the overall construction of the bike.
- Good Value Pricing: Many customers feel the bike offers a powerful set of features and solid performance for its relatively low price point.
Cons
- Lacks Commuting Accessories: The bike does not come standard with integrated lights or mudguards, making it less convenient for all-weather urban commuting without additional purchases.
- Noticeable Steering Wobble: Some riders have reported that the steering can feel unstable or wobbly when standing up on the pedals during a ride.
- Relatively Heavy Weight: With a total weight of over 20 kilograms, the bike can be difficult to maneuver or transport manually when the motor is not in use.
- Basic Mechanical Brakes: The cable-actuated disc brakes require more frequent adjustment and maintenance compared to higher-end hydraulic braking systems.
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