Many UK employees can get an e-bike through a Cycle to Work scheme, spreading the cost through payroll and potentially saving on tax and National Insurance.
Not sure if your employer offers one? It may be worth asking HR — many people are eligible without realising.
Learn how Cycle to Work works →Couldn't load pickup availability
Need longer than “Pay in 3”? Ask us about interest-free Buyline finance for your chosen e-bike, with terms of up to 11 months. Options vary by bike and are subject to eligibility and lender approval.
Explore your payment options Please contact us before placing your order to enquire about Buyline.Your Mark2 bike is assembled and professionally inspected (PDI) before dispatch. It is normally delivered boxed, with just a few finishing steps needed on arrival.
You'll usually need to straighten and secure the handlebars and attach the pedals using the supplied tools and instructions. Check that everything is correctly fitted, adjusted and secure before riding.
If you've selected the optional Ready to Ride service, your bike will arrive unpackaged and ready to ride. We still recommend checking it on arrival in case anything has moved during transport.
Please follow the manufacturer's instructions supplied with your bike and make sure all required assembly, adjustments and safety checks have been completed correctly before riding.
If you're not confident carrying out the setup or checks yourself, we recommend asking a competent bicycle mechanic or suitably trained cycle professional to help.
You're responsible for making sure the bike is correctly assembled and safe to ride before first use. Problems caused or contributed to by incorrect assembly, adjustment or missed safety checks may not be covered as product faults.
Conservative range is an estimate; actual distance varies with terrain, rider weight and assistance.
Hop on the Urban Scrambler e-bike and tackle any adventure! Perfect for city streets and off-road trails, this electric bike is hand-crafted in Europe and shipped from the Mark2 UK warehouse. With its lightweight yet sturdy design and top-of-the-line parts, get ready for a ride that's both exhilarating and effortless.
Experience precision control and all-terrain capability with the Urban Scrambler's sleek design, 9-speed Shimano derailleur, and Shimano hydraulic disc brakes. For added convenience, this ebike boasts a removable battery and a near-silent 54Nm electric motor that delivers effortless power. Weighing in at only 17.3kg (19.7kg with battery), this lightweight hardtail is ready to transform your daily commute into a fun-filled adventure.
The medium frame (17" / 430mm) is ideal for riders with an inside leg measurement of 28"–35" (71cm–89cm) and features a standover height of 75cm. The large frame (19" / 480mm) suits riders with an inside leg of 30"–37" (76cm–94cm), with a standover height of 76cm.
Battery cover: 5 years
What’s covered: Mark2 will replace any component that is deemed to be defective or damaged, and not as a result of user error, including damage incurred during shipment.
Support: Handled directly by Mark2.
Repair method: Coordinated from the UK by Mark2.
If your bike arrives boxed or partially assembled, any remaining assembly, adjustment and safety checks need to be completed correctly before you ride it. Please follow the manufacturer's instructions supplied with your bike.
If you're not confident carrying out the setup or checks yourself, we strongly recommend using a competent bicycle mechanic or suitably trained cycle professional.
You're responsible for making sure the bike is correctly assembled and safe to ride before first use, as well as for routine servicing, adjustment and maintenance. Problems caused or contributed to by incorrect assembly, setup, misuse, wear or inadequate maintenance may not be covered as product faults.
This does not affect your statutory rights in relation to genuinely faulty goods.
We offer 28-day returns, subject to our returns policy. If you wish to return your bike, please contact us first so we can explain the process and any applicable return transport arrangements.
If an item is faulty, damaged or incorrect, your statutory consumer rights remain unaffected.
THE PEOPLE BEHIND YOUR NEXT RIDE
Real riders, real experiences. See what customers say about getting advice, feeling looked after and enjoying their new bikes.
Swipe to see what customers say about each promise
We'll explain what a bike suits — and the compromises — rather than just chase the sale.
Find your bike★★★★★ 5-star review
“Steve spent ages chatting with me. Great communication. Very helpful. Very supportive.”
★★★★★ 5-star review
“I had a few questions before making the purchase, and staff at Chilled Rides were helpful on the phone.”
Contactable UK-based support when you need an answer about your order, delivery or bike.
Speak to our team★★★★★ 5-star review
“And thanks to Steve for every reply to all my questions and information I’ve needed along the way!”
★★★★★ 5-star review
“Superb service from the team at Chilled Rides. Thank you”
Questions and problems can arise after delivery. We'll help you navigate the next steps.
Read our aftercare policy★★★★★ 5-star review
“The customer service was excellent — very helpful, responsive, and quick to resolve an issue with the battery.”
★★★★★ 5-star review
“Good follow up call post order and great after sales customer service following a couple of questions I had.”
