Mark2 X-Cross 450+ Hybrid E-Bike Lightweight Step Through 12.8Ah/460Wh 15.5mph Top Speed EAPC
Mark2 X-Cross 450+ Hybrid E-Bike Lightweight Step Through 12.8Ah/460Wh 15.5mph Top Speed EAPC
Not sure if this is the right bike for you?👉 Try our 60-second Bike Finder
Could your employer help you spread the cost? Cycle to Work
Many UK employees can get an e-bike through a Cycle to Work scheme, spreading the cost through payroll and potentially saving on tax and National Insurance.
Not sure if your employer offers one? It may be worth asking HR — many people are eligible without realising.
Learn how Cycle to Work works →🔧 Bike setup & first ride Some final setup may be needed before your first ride.
How your bike arrives varies by brand and delivery method.
If it arrives boxed or partially assembled, any remaining assembly, adjustment and safety checks need to be completed correctly before you ride it. Please follow the manufacturer's instructions supplied with your bike.
If you're not confident carrying out the setup or checks yourself, we strongly recommend asking a competent bicycle mechanic or suitably trained cycle professional to help.
You're responsible for making sure the bike is correctly assembled and safe to ride before first use. Problems caused or contributed to by incorrect assembly, adjustment or missed safety checks may not be covered as product faults.
If your bike arrives fully assembled, we still recommend giving it a quick check on arrival in case anything has moved during transit.
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✔ Better than most for: relaxed road miles, puncture-prone routes and seeing controls at a glance
✖ Trade-off: comfort setup suits lanes and paths more than rough gravel riding
Warranty & Support
At a glance
• UK-based support
• Help with parts, guidance and next steps
Warranty cover
Battery cover: 5 years
What’s covered: Mark2 will replace any component that is deemed to be defective or damaged, and not as a result of user error, including damage incurred during shipment.
How support works
Support: Handled directly by Mark2.
Repair method: Coordinated from the UK by Mark2.
What’s not covered
View full terms & exclusions
Assembly, servicing & aftercare
If your bike arrives boxed or partially assembled, any remaining assembly, adjustment and safety checks need to be completed correctly before you ride it. Please follow the manufacturer's instructions supplied with your bike.
If you're not confident carrying out the setup or checks yourself, we strongly recommend using a competent bicycle mechanic or suitably trained cycle professional.
You're responsible for making sure the bike is correctly assembled and safe to ride before first use, as well as for routine servicing, adjustment and maintenance. Problems caused or contributed to by incorrect assembly, setup, misuse, wear or inadequate maintenance may not be covered as product faults.
This does not affect your statutory rights in relation to genuinely faulty goods.
Delivery & Timing
Delivery & Timing
About the Mark2 X-Cross 450 Plus E-Bike
Experience the perfect blend of power and comfort with the X-Cross 450+ step-through hybrid e-bike, designed for both men and women. Whether you're commuting or enjoying a leisurely ride, its Shimano 10-speed gears and powerful Promovec motor deliver smooth, effortless cycling.
Hand-built in Europe with premium components and a removable battery, this high-quality electric bike offers reliability, performance, and an enjoyable ride for years to come.
Promo Video: Mark2 X-Cross 450
Specifications
- 45cm (17.7") lightweight Mark2 6061 aluminium alloy frame with 5 year warranty
- Ergotec swept back comfort alloy handlebar
- Suntour XCM LO front suspension fork with 63mm travel and manual lock out
- Lightweight alloy wheels (front quick release) with 700x42 Schwalbe Marathon GreenGuard tyres
- 19.7kg weight (22.1kg with battery)
- Oxford plush comfort get saddle with alloy quick release clamp
- Rider suitability: inside leg measurement 28" - 35" (71cm - 89cm) and 18st 12lb (120kg) max weight (including luggage)
- 250W / 36V / 45Nm torque Promovec rear hub motor with 3 year warranty
- Walk assist and boost throttle
- Removable 36V Promovec Li-ion smart memory power pack (Standard 375Wh 10.4Ah or Long Range 460Wh 12.8Ah), can be charged on or off the bike
- Supplied with charger (charge time 4-6 hours from flat) and 3 year 70% minimum capacity warranty
- 36-100km (22-60 miles) range dependent on power pack size and level of pedal assistance
- Integrated LED lighting: Front high output AXA Echo 30 Lux (50 metres 'to see’ and 3000 metres 'to be seen’), Rear AXA Slim Steady (600 metres ‘to be seen’)
- Backlit large centre LCD display with 5 levels of power assist, battery level, speed and distance indicators
- 44T steel chainring with Shimano Tiagra derailleur and 10 speed cassette 12-28T
- Shimano hydraulic disc brakes with 160mm front and rear rotors
- Side stand
X-Cross 450 Sizing Guide
User Guide
Returns & Delivery
Returns & Delivery
Change-of-mind returns: You have 14 days after delivery to request a return, followed by 14 days to send it back. You may inspect the bike as you reasonably would in a shop, but use beyond reasonable inspection that reduces its value may result in a deduction from your refund.
Return transport: For change-of-mind e-bike returns, customers normally cover return transport. Collection from most mainland UK addresses typically costs £50–£100.
Faulty or damaged goods: Different rules apply — contact us and we’ll arrange the appropriate next step.
Returns Policy
Returns Policy
Changed your mind? You have 14 days from receiving your order to request a return, followed by a further 14 days to send it back.
You may inspect the bike as you reasonably would in a shop. However, if it has been ridden or used beyond reasonable inspection and this reduces its value, a proportionate deduction may be made from your refund.
For change-of-mind e-bike returns, return transport is normally the customer's responsibility. Collection from most mainland UK addresses typically costs £50–£100.
If your bike is faulty, damaged or incorrect, different arrangements apply — please contact us before arranging a return or repair.
About Us
About Us
From the Founder
Like many of our customers, I wasn't always an e-bike rider myself. In fact, the idea for Chilled Rides started with a long weekend in Lisbon with my wife and a couple of friends, and an unexpected introduction to electric bikes.
We wanted to make the most of our three days there, so our friends Neil and Laura suggested a bike tour of Alfama, the oldest part of the city.
There was just one problem: Alfama is also incredibly hilly.
Instead of a traditional bike tour, they booked us onto an e-bike tour. It was my first time riding an electric bike, and my wife and I absolutely loved it. Suddenly the hills weren't something to dread. We could focus on the views, explore more of the city and just enjoy the experience instead of worrying about how much energy we had left.
When we got back to the UK, we couldn't stop talking about it. The more we learned about e-bikes, the more we realised how many people were missing out on something that could genuinely improve the way they travel and spend their free time. They make cycling more accessible, help people tackle longer journeys with confidence and make getting outdoors more enjoyable.
That eventually led to the creation of Chilled Rides.
What started as a memorable weekend in Lisbon has grown into a business built around helping people find the right e-bike, understand their options and discover for themselves what made us fall in love with e-bikes in the first place.
Our Vision
We believe e-bikes have the power to make everyday life a little better.
They can help people get around more easily, spend less time sitting in traffic, enjoy the outdoors more often and stay active for longer. For a lot of riders, they bring back the simple enjoyment of cycling without some of the barriers that put people off traditional bikes.
At Chilled Rides, our vision is to make choosing and owning an e-bike as straightforward as possible. By providing clear information, honest guidance and practical tools, we want more people to feel confident making the switch and seeing what an e-bike can do for them.
And perhaps most importantly, we think life is just that much better when people can chill out every now and then, enjoy the journey and have a little more fun along the way.
Why Choose Us
Buying an e-bike should be exciting, not confusing.
At Chilled Rides, we're here to help you find the right bike for your needs with clear information, honest advice and practical guidance. Whether you're comparing different models, trying to understand UK road-use rules or just working out which bike is right for your lifestyle, we believe you should have the information you need to make a confident decision.
We've invested heavily in tools and resources designed to make choosing an e-bike easier, including our Bike Finder, real-world range estimates and straightforward product information. We focus on being transparent about what each bike is designed for, who it's best suited to and what you can realistically expect from it.
We're not interested in pushing people towards the most expensive option or making exaggerated claims. Our goal is simple: help you find an e-bike you'll genuinely enjoy riding and feel good about owning for years to come.
Who's Behind Chilled Rides?
Hi, I'm Steve, founder of Chilled Rides.
Before starting Chilled Rides, I spent more than 20 years working in telecoms and software, helping customers navigate complex technology purchases. That experience taught me the importance of clear information, honest advice and great customer service — principles that still guide everything we do today.
I have a teenage daughter, and like most parents I want her to grow up in a world that's a little cleaner, healthier and less dependent on cars. While e-bikes won't solve every problem, I genuinely believe they can help more people choose an enjoyable and practical alternative for everyday journeys.
My goal with Chilled Rides is simple: make it easier for people to find the right e-bike for their needs, understand their options and buy with confidence.
Connect With Us
Thanks for taking the time to learn a little more about Chilled Rides.
Whether you're already part of the e-bike community or just starting to explore the possibilities, we'd love to stay connected. Follow us on social media for new products, riding inspiration, buying advice and the latest updates from the world of e-bikes.
Customer Testimonials
Mark2 X-Cross 450+ Hybrid E-Bike Lightweight Step Through 12.8Ah/460Wh 15.5mph Top Speed EAPC Review Summary
Overall Summary
What Customers Love
- Lightweight Frame Design: The aircraft-grade aluminum construction makes the bike easy to handle and maneuver, weighing in at under 22kg which is relatively light for its class.
- High-Quality Components: Equipped with a premium 10-speed drivetrain and hydraulic disc brakes, the bike offers precise gear shifting and superior stopping power in various weather conditions.
- Smooth Power Delivery: The rear hub motor is praised for being near-silent and providing strong torque that makes climbing steep hills feel effortless for the rider.
- Easy Accessibility: The step-through frame design allows for simple mounting and dismounting, making it suitable for riders of all ages and mobility levels.
- Comfortable Ride Quality: Features like puncture-resistant tires and an upright geometry contribute to a stable and relaxed riding experience on both roads and light trails.
Cons
- Fiddly Battery Removal: Reviewers noted that detaching and re-inserting the integrated battery can be a bit difficult or awkward during regular maintenance.
- Small Standard Display: The base model comes with a mini LCD screen that some users find difficult to read or limited in detail compared to available larger display upgrades.
- Firm Standard Saddle: Several users mentioned that the standard saddle can feel quite hard on longer journeys, often leading them to purchase a gel comfort version separately.
- Difficult Charging Access: The access point for the charging port is described as being somewhat difficult to open, which can be an annoyance when attempting to charge the bike directly.
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