Touroll U1 Electric Mountain Bike 250W 15.5mph Top Speed EAPC
Touroll U1 Electric Mountain Bike 250W 15.5mph Top Speed EAPC
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✔ Better than most for: general commuting and daily riding
✖ Trade-off: not specialised for rough terrain or high-performance use
Warranty & Support
At a glance
• UK-based support
• Help with parts, guidance and next steps
Warranty cover
Battery cover: 1 year
What’s covered: Chilled Rides will replace any component that is deemed to be defective or damaged, and not as a result of user error, including damage incurred during shipment.
How support works
Support: Handled via our UK support team in partnership with the manufacturer.
Repair method: Coordinated from the UK by our support team.
What’s not covered
View full terms & exclusions
Delivery & Timing
Delivery & Timing
About the Touroll U1 E-Bike
The Touroll U1 is your ultimate companion for both urban commutes and off-road adventures. Powered by a robust 250W rear hub motor delivering 45Nm of torque, it effortlessly tackles inclines up to 15°, reaching speeds up to 25 km/h (15.5 mph), making it legal for use on UK roads. Its removable 36V 13Ah lithium-ion battery offers a range of up to 65 km on a single charge, ensuring you go the distance without worry.
Equipped with 21-speed Shimano gears, mechanical suspension, and 2.25-inch CST tyres, the U1 provides a smooth and stable ride across diverse terrains. The integrated LCD display keeps you informed with real-time data on speed, battery life, and assist levels. With three pedal assist modes and a 6 km/h walk mode, you have full control over your riding experience. Safety is paramount, thanks to the dual disc brakes and StVZO-certified front light, ensuring visibility and reliable stopping power in all conditions.
Basic Specifications
U1 26''
- Net Weight: 21.7kg
- Unfolded Size: 1720 x 680 x 1030mm
- Size of Frame: 26" x 17"
- Length of Handlebar: 680mm (26.8")
- Height of Saddle (From the Ground): 32.3"-38.6"
- Recommended Rider Height: 155-190cm (Around 5' 1"-6' 3")
- Max Load of Bike: 120kg
- Cut-off Speed: 25km/h
- Max Range: 65km (Assist Mode)
- Pedal Assist Levels: 12/18/25 km/h
- Walk Mode: 6km/h
- Waterproof Level: IPX4
- Material of Frame: STL
- Braking System: Disc Brakes & E-Brake
- Suspension: Mechanical Shock Absorber
U1 29''
- Net Weight: 23.5kg
- Unfolded Size: 1870 x 690 x 1110mm
- Size of Frame: 29" x 19"
- Length of Handlebar: 690mm (27.2")
- Height of Saddle (From the Ground): 36.6"-41.7"
- Recommended Rider Height: 160-195cm (Around 5' 3"-6' 5")
- Max Load of Bike: 120kg
- Cut-off Speed: 25km/h
- Max Range: 65km (Assist Mode)
- Pedal Assist Levels: 12/18/25 km/h
- Walk Mode: 6km/h
- Waterproof Level: IPX4
- Material of Frame: STL
- Braking System: Disc Brakes & E-Brake
- Suspension: Mechanical Shock Absorber
Motor
- Type: Hub Motor
- Rated Voltage: 36V
- Max Output Torque: 45Nm
Derailleur
- Brand: Shimano
- Number of Gears: 3 (Front), 7 (Rear)
Battery
- Capacity: 13Ah
- Voltage: 36V
- Charging Time: 4-6h
- Power Capacity: 468Wh
- Protection System: Yes
Charger
- Input: 100-240V, 2.0A
- Output: 42V, 2.0A
Tyres
U1 26"
- Brand: CST
- Size: 26 x 2.1"
- Type: Pneumatic Rubber Tyres
- Tyre Pressure: 40-70 PSI
- Best Tyre Pressure: 45-65 PSI
U1 29"
- Brand: CST
- Size: 29 x 2.25"
- Type: Pneumatic Rubber Tyres
- Tyre Pressure: 40-70 PSI
- Best Tyre Pressure: 45-65 PSI
Display
- Information: Assist Level, Battery Level, Light Indicator
- Functions: Power On/Off, Turning Light On/Off, Shifting Assist Levels, Activating Walk Mode
User Manual
Package Contents
- Touroll U1 E-Bike
- Charger
- Pedals
- Keys
- Taillight
- Headlight
- LED Display
- Tool Kit
- Saddle
- Spoke Reflectors
- User Manual
Returns & Delivery
Returns & Delivery
Order Confirmation
As soon as you place your order, we will pre-authorise your card, however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for shipment.
Once confirmed, we will process the payment and your order will be dispatched as soon as it is ready. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Order Delivery
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched. Orders to mainland UK are typically processed within 1-2 working days and delivered within 3-7 working days, but may be slightly longer for items for which customisation and/or White Glove Delivery service is involved - please see the estimated processing and delivery time provided on the relevant product page for specific details.
Where dispatch to UK destinations outside of mainland UK is available, delivery may be subject to extra charges and longer delivery times.
We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at orders@chilledrides.co.uk so that we can help.
Damages
We kindly ask that you carefully inspect all items upon delivery, even if you don't intend to use your item immediately. If any items appear damaged, please email clear photos and/or videos within 48 hours of receipt of your order to info@chilledrides.co.uk so we can assess the situation and provide guidance on the best next steps.
Please save all packaging materials and damaged goods in their original condition before filing a claim.
Missed Deliveries
After placing your order, once your item is prepared for dispatch, we or the relevant courier company will contact you via email, phone or SMS with tracking details and/or to arrange a convenient delivery slot. Please ensure that someone is available at the designated delivery address to sign for the package and let us and the courier know as soon as possible if you need to change the delivery date or time slot.
Once a delivery slot has been set, we cannot guarantee that it can be changed if adequate notice is not provided. Please Note: for any failed deliveries which require a new delivery date/time to be arranged, you will be responsible for paying the redelivery charge (typically around £70 for e-bike deliveries to mainland UK).
Cancellations & Refunds
If you decide to cancel your order and your item has already been dispatched, you will be responsible for any return shipping costs. Refunds will only be processed to the original payment method used for the purchase.
Returns Policy
Returns Policy
We want you to be completely satisfied with your purchase. If you're not, we offer a simple and transparent return process.
Total Return Window: 28 Days
You have 28 days from the day you receive your item to complete the return process. Here’s how it works:
-
14 Days to Request a Return
You have 14 days from receiving your item to contact us and request a return. To initiate a return, please reach out via returns@chilledrides.co.uk. -
14 Days to Return the Item
If your return request is approved, you have an additional 14 days to return the item to us. We’ll send you instructions on how and where to send your package. The item must be in the same condition that you received it, unworn or unused, in its original condition, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
You are responsible for the cost of returning items, including shipping and any associated fees. Please make sure to send the return to the address we provide when you submit your return request. We recommend using a tracked and insured delivery service or courier for the return, and kindly email us the tracking number. We are not liable for any items lost in transit. Your refund will be processed within 10 business days of us receiving the returned item.
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at returns@chilledrides.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Any claims for damages or discrepancies must be submitted within 48 hours of receipt of your goods and we request images and/or videos of the damage for our records. Please save all packaging materials and damaged goods before filing a claim.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items) and hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Missed Deliveries
After placing your order, once your item is prepared for dispatch, we or the relevant courier company will contact you via email, phone or SMS with tracking details and/or to arrange a convenient delivery slot. Please ensure that someone is available at the designated delivery address to sign for the package and let us and the courier know as soon as possible if you need to change the delivery date or time slot.
Once a delivery slot has been set, we cannot guarantee that it can be changed if adequate notice is not provided. Please Note: for any failed deliveries which require a new delivery date/time to be arranged, you will be responsible for paying the redelivery charge (typically around £70 for e-bike deliveries to mainland UK).
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us at returns@chilledrides.co.uk before returning any items - items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please bear in mind it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@chilledrides.co.uk.
Cancellations
If you decide to cancel your order and your item has already been dispatched, you will be responsible for any return shipping costs. Refunds will only be processed to the original payment method used for the purchase.
About Us
About Us
Our Story
Our Vision
Why Choose Us
We chose the name Chilled Rides for a reason - we don't just want to help our customers experience having relaxed, electric-powered rides on an e-bike or scooter, but to also make sure your whole experience with us is smooth and hassle-free. No stress, no worries, no headaches. We make sure to only work with the highest quality manufacturers, with UK warehouses to ensure our customers get fast delivery, and we're passionate about making your experience with us the very best.
It's easy for companies to say they value customer experience above everything else, but we know that unfortunately you can't always believe what retailers tell you. But we believe that actions speak louder than words and our aim is to surprise and impress all of our customers.
Occasional hiccups and delays are a part of life, but we see these as an opportunity to prove our dedication to customer service - a chance to stand out from our competition and give you such a smooth and chilled out experience you'll want to share it with everyone you know!
Our CEO & Founder
Hi I'm Steve, CEO at ChilledRides.co.uk. After 20 years working in telecoms and software sales, and seeing how technology paired with excellent customer service can be used as a force for good, I founded Chilled Rides to help the planet move towards a greener future and help people of all ages and abilities become more active and have fun at the same time.
I have a teenage daughter of my own and I want to make the world a better place for her and future generations. We hear about carbon emissions and global warming every day, and I believe the e-bike revolution is a huge and very easy way we can help protect our planet and create a sustainable future for ourselves, our children and our grandchildren.
Connect With Us
We thank you for your interest in ChilledRides.co.uk and invite you to explore our range. If you have any questions or need assistance, don't hesitate to reach out through our contact page https://chilledrides.co.uk/pages/contact.
Customer Testimonials
Touroll U1 Electric Mountain Bike 250W 15.5mph Top Speed EAPC Review Summary
Overall Summary
What Customers Love
- Exceptional Value Choice: Many owners consider this bike an outstanding deal, providing a complete e-bike experience at a fraction of the cost of premium competitors.
- Convenient Removable Battery: The power pack is praised for being easy to swap or charge indoors, offering enough capacity for substantial daily travel.
- Versatile 21-Speed Gears: The Shimano drivetrain provides a wide range of ratios, making it easier for riders to find the right cadence on hills and flats alike.
- Certified Safety Lights: The integrated lighting system is noted for its high visibility and compliance with strict safety regulations, enhancing rider confidence at night.
Cons
- Mechanical Disc Brakes: Multiple reviewers mentioned that the braking power can feel insufficient during emergency stops compared to more advanced hydraulic systems.
- Basic Suspension Fork: The front shock absorption is described as fairly simple, meaning it may not handle aggressive mountain biking or very technical trails comfortably.
- Heavy Frame Weight: At over twenty-three kilograms, the bike is noted as being quite heavy, which can make it difficult to maneuver manually or transport without power assistance.
- Limited Weather Resistance: Some users noted manufacturer warnings against riding in heavy rain, suggesting the electrical components may be vulnerable to significant moisture.
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