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Need longer than “Pay in 3”? Ask us about interest-free Buyline finance for your chosen e-bike, with terms of up to 11 months. Options vary by bike and are subject to eligibility and lender approval.
Explore your payment options Please contact us before placing your order to enquire about Buyline.This model is supplied restricted to 250W and 15.5mph (25km/h), which is why bikes like this are commonly described by retailers as road legal when kept restricted. However, the Department for Transport takes a stricter view of e-bikes that can be configured to provide assistance above the EAPC limits, even if they are supplied restricted and remain in that configuration. We therefore recommend reading our UK E-Bike Road Use Guide before using it on public roads.
Your bike will arrive boxed and approximately 80% assembled. Some final assembly, adjustment and safety checks will be needed before your first ride.
Depending on the model, this may include fitting or checking the handlebars, stem, pedals or wheels, checking tyre seating and pressures, adjusting brakes and gears, and checking other safety-critical components.
Please follow the manufacturer's instructions supplied with your bike and make sure all required assembly, adjustments and safety checks have been completed correctly before riding.
If you're not confident carrying out the setup or checks yourself, we recommend asking a competent bicycle mechanic or suitably trained cycle professional to help.
You're responsible for making sure the bike is correctly assembled and safe to ride before first use. Problems caused or contributed to by incorrect assembly, adjustment or missed safety checks may not be covered as product faults.
The Vitilan M5 is a full-suspension electric mountain bike designed for riders who want greater comfort and control across rough terrain, gravel tracks, forest trails and mixed-surface adventures. With its aluminium frame, long-travel suspension setup and torque sensor assistance, the M5 is aimed at riders seeking a more capable off-road riding experience than a typical commuter-focused e-bike.
A 48V 15Ah (720Wh) LG battery powers the rear hub motor, while the torque sensor provides assistance that responds to rider input for a more natural feel than many cadence-sensor alternatives. The combination of front air suspension, rear DNM air shock, Shimano 9-speed gearing and hydraulic disc brakes helps the bike remain composed over uneven surfaces whilst maintaining confidence on climbs and descents.
The Vitilan M5 is specified with a 250W continuous motor rating and pedal assistance up to 15.5mph (25km/h). The bike's large 27.5-inch wheels, wide CST tyres and full-suspension platform position it as one of the more adventure-focused models within the Vitilan range.
Battery cover: 18 months
What’s covered: Chilled Rides will replace any component that is deemed to be defective or damaged, and not as a result of user error, including damage incurred during shipment.
Support: Handled via our UK support team in partnership with the manufacturer.
Repair method: Coordinated from the UK by our support team.
If your bike arrives boxed or partially assembled, any remaining assembly, adjustment and safety checks need to be completed correctly before you ride it. Please follow the manufacturer's instructions supplied with your bike.
If you're not confident carrying out the setup or checks yourself, we strongly recommend using a competent bicycle mechanic or suitably trained cycle professional.
You're responsible for making sure the bike is correctly assembled and safe to ride before first use, as well as for routine servicing, adjustment and maintenance. Problems caused or contributed to by incorrect assembly, setup, misuse, wear or inadequate maintenance may not be covered as product faults.
This does not affect your statutory rights in relation to genuinely faulty goods.
We offer 28-day returns, subject to our returns policy. If you wish to return your bike, please contact us first so we can explain the process and any applicable return transport arrangements.
If an item is faulty, damaged or incorrect, your statutory consumer rights remain unaffected.
THE PEOPLE BEHIND YOUR NEXT RIDE
Real riders, real experiences. See what customers say about getting advice, feeling looked after and enjoying their new bikes.
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We'll explain what a bike suits — and the compromises — rather than just chase the sale.
Find your bike★★★★★ 5-star review
“Steve spent ages chatting with me. Great communication. Very helpful. Very supportive.”
★★★★★ 5-star review
“I had a few questions before making the purchase, and staff at Chilled Rides were helpful on the phone.”
Contactable UK-based support when you need an answer about your order, delivery or bike.
Speak to our team★★★★★ 5-star review
“And thanks to Steve for every reply to all my questions and information I’ve needed along the way!”
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“Superb service from the team at Chilled Rides. Thank you”
Questions and problems can arise after delivery. We'll help you navigate the next steps.
Read our aftercare policy★★★★★ 5-star review
“The customer service was excellent — very helpful, responsive, and quick to resolve an issue with the battery.”
★★★★★ 5-star review
“Good follow up call post order and great after sales customer service following a couple of questions I had.”
