Many UK employees can get an e-bike through a Cycle to Work scheme, spreading the cost through payroll and potentially saving on tax and National Insurance.
Not sure if your employer offers one? It may be worth asking HR — many people are eligible without realising.
Learn how Cycle to Work works →Couldn't load pickup availability
Need longer than “Pay in 3”? Ask us about interest-free Buyline finance for your chosen e-bike, with terms of up to 11 months. Options vary by bike and are subject to eligibility and lender approval.
Explore your payment options Please contact us before placing your order to enquire about Buyline.Dawes, Falcon and Claud Butler e-bikes have two delivery options. The setup required depends on which one you've selected.
Standard Tracked Delivery: Your bike arrives boxed and approximately 85% assembled. You'll need to complete the remaining setup, adjustments and safety checks before your first ride.
White Glove Delivery: Your bike is professionally assembled and given a full pre-delivery inspection (PDI) before being repackaged in a box for safe transport. Only minor finishing steps should be needed on arrival, such as aligning the handlebars, fitting a pedal or adjusting the saddle height, depending on the model.
Follow the manufacturer's instructions for any remaining assembly, adjustments and safety checks appropriate to your delivery option. Make sure everything is secure before riding.
If you're not confident carrying out the required steps, we recommend asking a competent bicycle mechanic or suitably trained cycle professional to help.
Problems caused or contributed to by incorrect assembly, adjustment or missed safety checks may not be covered as product faults.
The Claud Butler Ridge 1.0 brings the feel of a conventional hardtail mountain bike to everyday electric riding. Its 27.5-inch wheels, 2.35-inch tyres and 120mm lockout suspension fork suit woodland trails, towpaths and uneven leisure routes, while the 780mm handlebars give a broad, controlled riding position.
A 250W Bafang rear-hub motor supplies up to 32Nm of torque through five assistance levels, supported by Shimano eight-speed gearing and a wider-range 11–40T cassette. The integrated 375Wh Panasonic-cell battery is removable and key-lockable, so it can be charged on or off the bike in approximately five hours. Tandem quotes up to 40 miles per charge; our more cautious planning estimate is approximately 26–35 miles, depending on assistance, hills, rider weight and conditions.
There's reassuringly straightforward hardware here: a Shimano Acera rear derailleur, Ralson Vector tyres, a Selle Royal saddle and mechanical disc brakes. It's a good fit for mixed-surface exploring without the price of a higher-torque, hydraulic-brake eMTB. If you frequently tackle very steep climbs or demanding technical trails, a more powerful, more trail-focused model would be a better choice.
Battery cover: 1 year
What’s covered: Chilled Rides will replace any component that is deemed to be defective or damaged, and not as a result of user error, including damage incurred during shipment.
Support: Handled via our UK support team in partnership with the manufacturer.
Repair method: Coordinated from the UK by our support team.
If your bike arrives boxed or partially assembled, any remaining assembly, adjustment and safety checks need to be completed correctly before you ride it. Please follow the manufacturer's instructions supplied with your bike.
If you're not confident carrying out the setup or checks yourself, we strongly recommend using a competent bicycle mechanic or suitably trained cycle professional.
You're responsible for making sure the bike is correctly assembled and safe to ride before first use, as well as for routine servicing, adjustment and maintenance. Problems caused or contributed to by incorrect assembly, setup, misuse, wear or inadequate maintenance may not be covered as product faults.
This does not affect your statutory rights in relation to genuinely faulty goods.
We offer 28-day returns, subject to our returns policy. If you wish to return your bike, please contact us first so we can explain the process and any applicable return transport arrangements.
If an item is faulty, damaged or incorrect, your statutory consumer rights remain unaffected.
THE PEOPLE BEHIND YOUR NEXT RIDE
Real riders, real experiences. See what customers say about getting advice, feeling looked after and enjoying their new bikes.
Swipe to see what customers say about each promise
We'll explain what a bike suits — and the compromises — rather than just chase the sale.
Find your bike★★★★★ 5-star review
“Steve spent ages chatting with me. Great communication. Very helpful. Very supportive.”
★★★★★ 5-star review
“I had a few questions before making the purchase, and staff at Chilled Rides were helpful on the phone.”
Contactable UK-based support when you need an answer about your order, delivery or bike.
Speak to our team★★★★★ 5-star review
“And thanks to Steve for every reply to all my questions and information I’ve needed along the way!”
★★★★★ 5-star review
“Superb service from the team at Chilled Rides. Thank you”
Questions and problems can arise after delivery. We'll help you navigate the next steps.
Read our aftercare policy★★★★★ 5-star review
“The customer service was excellent — very helpful, responsive, and quick to resolve an issue with the battery.”
★★★★★ 5-star review
“Good follow up call post order and great after sales customer service following a couple of questions I had.”
