Many UK employees can get an e-bike through a Cycle to Work scheme, spreading the cost through payroll and potentially saving on tax and National Insurance.
Not sure if your employer offers one? It may be worth asking HR — many people are eligible without realising.
Learn how Cycle to Work works →Couldn't load pickup availability
Need longer than “Pay in 3”? Ask us about interest-free Buyline finance for your chosen e-bike, with terms of up to 11 months. Options vary by bike and are subject to eligibility and lender approval.
Explore your payment options Please contact us before placing your order to enquire about Buyline.Your bike will arrive boxed and approximately 80% assembled. Some final assembly, adjustment and safety checks will be needed before your first ride.
Depending on the model, this may include fitting or checking the handlebars, stem, pedals or wheels, checking tyre seating and pressures, adjusting brakes and gears, and checking other safety-critical components.
Please follow the manufacturer's instructions supplied with your bike and make sure all required assembly, adjustments and safety checks have been completed correctly before riding.
If you're not confident carrying out the setup or checks yourself, we recommend asking a competent bicycle mechanic or suitably trained cycle professional to help.
You're responsible for making sure the bike is correctly assembled and safe to ride before first use. Problems caused or contributed to by incorrect assembly, adjustment or missed safety checks may not be covered as product faults.
The Ecosmo 20-inch folding electric tandem lets two people enjoy the same ride together, with both riders able to pedal independently. Its three-way folding steel frame is designed to make a full-length tandem easier to store, although this is still a substantial bicycle rather than a lightweight folder.
A 250W rear motor supplies assistance up to 25km/h. Ecosmo's current matching electric-tandem listings specify a 36V 13Ah lockable battery, whereas earlier Chilled Rides material listed 11.6Ah. The battery specification should therefore be confirmed against the actual supplied production batch before purchase. The manufacturer quotes up to 60km (37 miles); a conservative planning range of roughly 24–33 miles is more useful, and two riders, hills and load can reduce it further.
Disc brakes, 20-inch Kenda tyres, mudguards, lights, a rack and kickstand make it suitable for relaxed touring. The key trade-offs are its approximately 29kg weight, lengthy frame when unfolded and a maximum total load of 170kg, with no individual rider exceeding 105kg.
Ecosmo lists front saddle adjustment around 80–95cm and rear saddle height around 70–97cm, with overall length approximately 220cm. The manufacturer has published inconsistent folded dimensions across versions, so please verify the folded size before relying on a particular car boot or storage space. Check fit for both riders; the combined load limit includes people and carried belongings.
The value here is the two-person bicycle itself: independently pedalling riders, a folding tandem structure and motor support for shared journeys. You are not simply buying a standard solo e-bike with a longer rack. If you rarely ride together or need to carry the bike upstairs, two conventional bikes may be more practical.
Battery cover: 12 months
What’s covered: Eligible defects covered by Ecosmo's published manufacturer guarantee, subject to the supplied product's terms.
Support: Handled via our UK support team, working with the relevant supplier.
Repair method: Coordinated by Chilled Rides with the supplying UK distributor or manufacturer.
If your bike arrives boxed or partially assembled, any remaining assembly, adjustment and safety checks need to be completed correctly before you ride it. Please follow the manufacturer's instructions supplied with your bike.
If you're not confident carrying out the setup or checks yourself, we strongly recommend using a competent bicycle mechanic or suitably trained cycle professional.
You're responsible for making sure the bike is correctly assembled and safe to ride before first use, as well as for routine servicing, adjustment and maintenance. Problems caused or contributed to by incorrect assembly, setup, misuse, wear or inadequate maintenance may not be covered as product faults.
This does not affect your statutory rights in relation to genuinely faulty goods.
We offer 28-day returns, subject to our returns policy. If you wish to return your bike, please contact us first so we can explain the process and any applicable return transport arrangements.
If an item is faulty, damaged or incorrect, your statutory consumer rights remain unaffected.
THE PEOPLE BEHIND YOUR NEXT RIDE
Real riders, real experiences. See what customers say about getting advice, feeling looked after and enjoying their new bikes.
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We'll explain what a bike suits — and the compromises — rather than just chase the sale.
Find your bike★★★★★ 5-star review
“Steve spent ages chatting with me. Great communication. Very helpful. Very supportive.”
★★★★★ 5-star review
“I had a few questions before making the purchase, and staff at Chilled Rides were helpful on the phone.”
Contactable UK-based support when you need an answer about your order, delivery or bike.
Speak to our team★★★★★ 5-star review
“And thanks to Steve for every reply to all my questions and information I’ve needed along the way!”
★★★★★ 5-star review
“Superb service from the team at Chilled Rides. Thank you”
Questions and problems can arise after delivery. We'll help you navigate the next steps.
Read our aftercare policy★★★★★ 5-star review
“The customer service was excellent — very helpful, responsive, and quick to resolve an issue with the battery.”
★★★★★ 5-star review
“Good follow up call post order and great after sales customer service following a couple of questions I had.”
