Many UK employees can get an e-bike through a Cycle to Work scheme, spreading the cost through payroll and potentially saving on tax and National Insurance.
Not sure if your employer offers one? It may be worth asking HR — many people are eligible without realising.
Learn how Cycle to Work works →Couldn't load pickup availability
Need longer than “Pay in 3”? Ask us about interest-free Buyline finance for your chosen e-bike, with terms of up to 11 months. Options vary by bike and are subject to eligibility and lender approval.
Explore your payment options Please contact us before placing your order to enquire about Buyline.Your bike will arrive boxed and approximately 80% assembled. Some final assembly, adjustment and safety checks will be needed before your first ride.
Depending on the model, this may include fitting or checking the handlebars, stem, pedals or wheels, checking tyre seating and pressures, adjusting brakes and gears, and checking other safety-critical components.
Please follow the manufacturer's instructions supplied with your bike and make sure all required assembly, adjustments and safety checks have been completed correctly before riding.
If you're not confident carrying out the setup or checks yourself, we recommend asking a competent bicycle mechanic or suitably trained cycle professional to help.
You're responsible for making sure the bike is correctly assembled and safe to ride before first use. Problems caused or contributed to by incorrect assembly, adjustment or missed safety checks may not be covered as product faults.
Conservative range is an estimate; actual distance varies with terrain, rider weight and assistance.
The Ecosmo 20-inch folding low-step e-bike is designed for riders who value simple mounting, an upright city riding position and more manageable storage. Its compact design is well suited to shopping trips, towpaths and leisure rides, as well as holidays where storage space matters.
The 250W front-hub motor is paired with a 36V 11.6Ah battery. Ecosmo quotes up to 70km (approximately 43 miles) of assisted range; for practical planning, allow around 28–39 miles in favourable to mixed conditions, and less in cold weather or on steeper routes. The Shimano Nexus three-speed hub keeps gear selection straightforward.
A sprung saddle, 20-inch Kenda tyres, folding pedals, mudguards and rear rack make it a useful everyday option. Its 21kg quoted weight is worth considering: folding makes the bike more compact, but does not make it effortless to lift into a vehicle.
Ecosmo lists a saddle-height adjustment of 65–96cm and handlebar height of 95–110cm. Quoted dimensions are approximately 152 × 18 × 68cm unfolded (supplier's measurement convention) and 85 × 32 × 65cm folded. Check inside-leg clearance and your actual car boot, boat or cupboard opening before purchase.
Battery cover: 12 months
What’s covered: Eligible defects covered by Ecosmo's published manufacturer guarantee, subject to the supplied product's terms.
Support: Handled via our UK support team, working with the relevant supplier.
Repair method: Coordinated by Chilled Rides with the supplying UK distributor or manufacturer.
If your bike arrives boxed or partially assembled, any remaining assembly, adjustment and safety checks need to be completed correctly before you ride it. Please follow the manufacturer's instructions supplied with your bike.
If you're not confident carrying out the setup or checks yourself, we strongly recommend using a competent bicycle mechanic or suitably trained cycle professional.
You're responsible for making sure the bike is correctly assembled and safe to ride before first use, as well as for routine servicing, adjustment and maintenance. Problems caused or contributed to by incorrect assembly, setup, misuse, wear or inadequate maintenance may not be covered as product faults.
This does not affect your statutory rights in relation to genuinely faulty goods.
We offer 28-day returns, subject to our returns policy. If you wish to return your bike, please contact us first so we can explain the process and any applicable return transport arrangements.
If an item is faulty, damaged or incorrect, your statutory consumer rights remain unaffected.
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“Steve spent ages chatting with me. Great communication. Very helpful. Very supportive.”
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“I had a few questions before making the purchase, and staff at Chilled Rides were helpful on the phone.”
Contactable UK-based support when you need an answer about your order, delivery or bike.
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“And thanks to Steve for every reply to all my questions and information I’ve needed along the way!”
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Questions and problems can arise after delivery. We'll help you navigate the next steps.
Read our aftercare policy★★★★★ 5-star review
“The customer service was excellent — very helpful, responsive, and quick to resolve an issue with the battery.”
★★★★★ 5-star review
“Good follow up call post order and great after sales customer service following a couple of questions I had.”
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