Emu Evo Step-Through Electric City Bike 250W 15.5mph Top Speed EAPC
Emu Evo Step-Through Electric City Bike 250W 15.5mph Top Speed EAPC
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Could your employer help you spread the cost? Cycle to Work
Many UK employees can get an e-bike through a Cycle to Work scheme, spreading the cost through payroll and potentially saving on tax and National Insurance.
Not sure if your employer offers one? It may be worth asking HR — many people are eligible without realising.
Learn how Cycle to Work works →🔧 Bike setup & first ride Some final setup may be needed before your first ride.
How your bike arrives varies by brand and delivery method.
If it arrives boxed or partially assembled, any remaining assembly, adjustment and safety checks need to be completed correctly before you ride it. Please follow the manufacturer's instructions supplied with your bike.
If you're not confident carrying out the setup or checks yourself, we strongly recommend asking a competent bicycle mechanic or suitably trained cycle professional to help.
You're responsible for making sure the bike is correctly assembled and safe to ride before first use. Problems caused or contributed to by incorrect assembly, adjustment or missed safety checks may not be covered as product faults.
If your bike arrives fully assembled, we still recommend giving it a quick check on arrival in case anything has moved during transit.
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✔ Better than most for: lifting, station-to-office rides and fuss-free local journeys
✖ Trade-off: front-hub motor and 700x38c tyres favour roads and smooth paths over rough tracks
Warranty & Support
At a glance
• UK-based support
• Help with parts, guidance and next steps
Warranty cover
Battery cover: Varies by brand.
What’s covered: Warranty typically covers manufacturing defects in the frame, motor, battery, and key electrical components, giving you peace of mind for everyday use. Final coverage depends on the supplier’s terms and exclusions.
How support works
Support: Handled via our UK support team in partnership with the manufacturer.
Repair method: Coordinated from the UK by our support team.
What’s not covered
Assembly, servicing & aftercare
If your bike arrives boxed or partially assembled, any remaining assembly, adjustment and safety checks need to be completed correctly before you ride it. Please follow the manufacturer's instructions supplied with your bike.
If you're not confident carrying out the setup or checks yourself, we strongly recommend using a competent bicycle mechanic or suitably trained cycle professional.
You're responsible for making sure the bike is correctly assembled and safe to ride before first use, as well as for routine servicing, adjustment and maintenance. Problems caused or contributed to by incorrect assembly, setup, misuse, wear or inadequate maintenance may not be covered as product faults.
This does not affect your statutory rights in relation to genuinely faulty goods.
Delivery & Timing
Delivery & Timing
About the Emu Evo Step-Through E-Bike
The Emu Evo Step-Through is a smart, ultra-lightweight e-bike designed for stylish, stress-free travel. Weighing just 18.5kg, it's one of the lightest e-bikes in its class - perfect for carrying on public transport, lifting into your car, or mounting on a bike rack. Despite its discreet frame, the Evo packs a punch with a 250W rear-hub motor and up to 50 miles of range from the integrated Samsung battery.
Enjoy smooth gear changes with the Enviolo hub system, responsive Tektro brakes, and practical extras like puncture-resistant tyres, built-in lights, mudguards, and a USB port - all included as standard. With fast 4-hour charging, clean design, and agile handling, the Evo is ideal for commuting or weekend adventures.
Emu Roam Quick Start Guide & User Manual
Specifications
Overview
- Model: Evo
- Frame Size: 18 inches
Electric
- Battery Style: Samsung Integrated Frame Battery
- Battery Size: 10.4Ah
- Display: LCD Display with 5 Power Assist Levels
- Range: 27-50 miles
- Motor: Rear Hub Motor 36V 250W
Essentials
- Frame: Aluminium Alloy
- Wheels: 700c Wheels
- Tyres: 700 x 38C Puncture Resistant Tyres
- Gears: Shimano 7 Speed Derailleur
- Brakes: Shimano Hydraulic Disc Brakes
- Brake Lever: Shimano Brake Lever
- Stem: Adjustable Aluminium Alloy
- Lights: Front & Rear lights included
- Kickstand: Yes
- Saddle: Super Soft Saddle
- Grips: Velo Grips
Additional info
- Weight: 18.5kg
- Max Rider Weight: 120kg
Returns & Delivery
Returns & Delivery
Change-of-mind returns: You have 14 days after delivery to request a return, followed by 14 days to send it back. You may inspect the bike as you reasonably would in a shop, but use beyond reasonable inspection that reduces its value may result in a deduction from your refund.
Return transport: For change-of-mind e-bike returns, customers normally cover return transport. Collection from most mainland UK addresses typically costs £50–£100.
Faulty or damaged goods: Different rules apply — contact us and we’ll arrange the appropriate next step.
Returns Policy
Returns Policy
Changed your mind? You have 14 days from receiving your order to request a return, followed by a further 14 days to send it back.
You may inspect the bike as you reasonably would in a shop. However, if it has been ridden or used beyond reasonable inspection and this reduces its value, a proportionate deduction may be made from your refund.
For change-of-mind e-bike returns, return transport is normally the customer's responsibility. Collection from most mainland UK addresses typically costs £50–£100.
If your bike is faulty, damaged or incorrect, different arrangements apply — please contact us before arranging a return or repair.
About Us
About Us
From the Founder
Like many of our customers, I wasn't always an e-bike rider myself. In fact, the idea for Chilled Rides started with a long weekend in Lisbon with my wife and a couple of friends, and an unexpected introduction to electric bikes.
We wanted to make the most of our three days there, so our friends Neil and Laura suggested a bike tour of Alfama, the oldest part of the city.
There was just one problem: Alfama is also incredibly hilly.
Instead of a traditional bike tour, they booked us onto an e-bike tour. It was my first time riding an electric bike, and my wife and I absolutely loved it. Suddenly the hills weren't something to dread. We could focus on the views, explore more of the city and just enjoy the experience instead of worrying about how much energy we had left.
When we got back to the UK, we couldn't stop talking about it. The more we learned about e-bikes, the more we realised how many people were missing out on something that could genuinely improve the way they travel and spend their free time. They make cycling more accessible, help people tackle longer journeys with confidence and make getting outdoors more enjoyable.
That eventually led to the creation of Chilled Rides.
What started as a memorable weekend in Lisbon has grown into a business built around helping people find the right e-bike, understand their options and discover for themselves what made us fall in love with e-bikes in the first place.
Our Vision
We believe e-bikes have the power to make everyday life a little better.
They can help people get around more easily, spend less time sitting in traffic, enjoy the outdoors more often and stay active for longer. For a lot of riders, they bring back the simple enjoyment of cycling without some of the barriers that put people off traditional bikes.
At Chilled Rides, our vision is to make choosing and owning an e-bike as straightforward as possible. By providing clear information, honest guidance and practical tools, we want more people to feel confident making the switch and seeing what an e-bike can do for them.
And perhaps most importantly, we think life is just that much better when people can chill out every now and then, enjoy the journey and have a little more fun along the way.
Why Choose Us
Buying an e-bike should be exciting, not confusing.
At Chilled Rides, we're here to help you find the right bike for your needs with clear information, honest advice and practical guidance. Whether you're comparing different models, trying to understand UK road-use rules or just working out which bike is right for your lifestyle, we believe you should have the information you need to make a confident decision.
We've invested heavily in tools and resources designed to make choosing an e-bike easier, including our Bike Finder, real-world range estimates and straightforward product information. We focus on being transparent about what each bike is designed for, who it's best suited to and what you can realistically expect from it.
We're not interested in pushing people towards the most expensive option or making exaggerated claims. Our goal is simple: help you find an e-bike you'll genuinely enjoy riding and feel good about owning for years to come.
Who's Behind Chilled Rides?
Hi, I'm Steve, founder of Chilled Rides.
Before starting Chilled Rides, I spent more than 20 years working in telecoms and software, helping customers navigate complex technology purchases. That experience taught me the importance of clear information, honest advice and great customer service — principles that still guide everything we do today.
I have a teenage daughter, and like most parents I want her to grow up in a world that's a little cleaner, healthier and less dependent on cars. While e-bikes won't solve every problem, I genuinely believe they can help more people choose an enjoyable and practical alternative for everyday journeys.
My goal with Chilled Rides is simple: make it easier for people to find the right e-bike for their needs, understand their options and buy with confidence.
Connect With Us
Thanks for taking the time to learn a little more about Chilled Rides.
Whether you're already part of the e-bike community or just starting to explore the possibilities, we'd love to stay connected. Follow us on social media for new products, riding inspiration, buying advice and the latest updates from the world of e-bikes.
Customer Testimonials
Emu Evo Step-Through Electric City Bike 250W 15.5mph Top Speed EAPC Review Summary
Overall Summary
What Customers Love
- Lightweight design: Weighing only 18.5kg, it is exceptionally easy to transport and maneuver compared to many other electric bikes.
- Comfortable ride: Features a design that offers a very comfortable and straightforward riding position for daily use.
- Powerful motor: The 250W rear hub motor provides impressive assistance, making it easy to climb hills and cruise through city environments.
- Integrated battery: The Samsung battery is neatly tucked into the frame, resulting in a sleek, aesthetic appearance that does not look like a typical electric bike.
- Quality components: Comes well-equipped with reliable hydraulic disc brakes, puncture-resistant tires, and integrated lights as standard features.
Cons
- Battery release: Some users have reported encountering difficulties or issues with the battery release mechanism.
- Cadence sensor: On similar models, the pedal assist can sometimes experience a slight delay before initiating power.
- Weight concerns: While generally considered light, some reviewers still find e-bikes in this category heavier than traditional push bikes.
- Limited range options: While versatile, riders must choose between battery capacities, which may limit those needing the maximum range.
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