ENGWE L20 3.0 Pro Folding Long Range E-Bike 100Nm Torque 250W 15.5mph Top Speed EAPC
ENGWE L20 3.0 Pro Folding Long Range E-Bike 100Nm Torque 250W 15.5mph Top Speed EAPC
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Many UK employees can get an e-bike through a Cycle to Work scheme, spreading the cost through payroll and potentially saving on tax and National Insurance.
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✔ Better than most for: convenience and flexible everyday use
✖ Trade-off: less stable than full-size bikes
Warranty & Support
At a glance
• UK-based support
• Help with parts, guidance and next steps
Warranty cover
Battery cover: 1 year
What’s covered: Chilled Rides will replace any component that is deemed to be defective or damaged, and not as a result of user error, including damage incurred during shipment.
How support works
Support: Handled via our UK support team in partnership with the manufacturer.
Repair method: Coordinated from the UK by our support team.
What’s not covered
View full terms & exclusions
Delivery & Timing
Delivery & Timing
About the L20 3.0 Pro E-Bike
The ENGWE L20 3.0 Pro is built for riders who want serious performance without compromising everyday practicality. Featuring a powerful yet UK road-legal 250W mid-drive motor with an impressive 100Nm of torque, this folding e-bike delivers smooth, responsive acceleration while remaining fully compliant with UK regulations (EN15194 certified and limited to 25 km/h pedal assist). Whether you're commuting through busy city streets or exploring countryside paths, the torque sensor ensures a natural riding feel, while full suspension and wide 20” x 3.0” tyres provide outstanding comfort and stability across varied terrain.
Designed with convenience in mind, the L20 3.0 Pro features a compact foldable step-through frame, making it ideal for urban living, storage, and transport. The 48V 15Ah (720Wh) Samsung battery offers an impressive range of up to 160km, supported by fast 8A charging for minimal downtime. Smart features including GPS tracking, app connectivity, and integrated lighting enhance both security and usability, while hydraulic disc brakes and a robust 150kg load capacity ensure confidence on every ride. It’s a premium, all-rounder e-bike that blends power, intelligence, and everyday versatility.
Specifications
- Motor: 250W mid-drive (Mivice X700)
- Torque: 100Nm
- Battery: 48V 15Ah (720Wh) Samsung lithium
- Max Range: Up to 160km (lab-tested)
- Top Speed: 25 km/h (UK road legal)
- Assist Levels: 5 PAS levels
- Frame: Foldable step-through, 6061 aluminium alloy
- Suspension: Full suspension (front hydraulic + rear 30mm travel)
- Brakes: Hydraulic dual-piston disc brakes (180mm rotors)
- Gears: Shimano 7-speed drivetrain
- Tyres: 20” x 3.0” puncture-resistant hybrid tyres
- Weight: Approx. 32.8kg
- Max Load: 150kg
- Smart Features: GPS, 4G, Bluetooth, app control
- Certification: EN15194 (UK/EU compliant)
Sizing Guide
- A – Handlebar Height: 110.2 cm
- B – Total Length: 172.0 cm
- C – Reach: 51.2 cm
- D – Standover Height: 38.0 cm
- E – Wheelbase: 116.5 cm
- F – Minimum Saddle Height: 82.0 cm
- G – Maximum Saddle Height: 102.0 cm
Recommended Rider Height: 5’1” – 6’3” (155 cm – 190 cm)
Returns & Delivery
Returns & Delivery
Order Confirmation
As soon as you place your order, we will pre-authorise your card, however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for shipment.
Once confirmed, we will process the payment and your order will be dispatched as soon as it is ready. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.
Order Delivery
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched. Orders to mainland UK are typically processed within 1-2 working days and delivered within 3-7 working days, but may be slightly longer for items for which customisation and/or White Glove Delivery service is involved - please see the estimated processing and delivery time provided on the relevant product page for specific details.
Where dispatch to UK destinations outside of mainland UK is available, delivery may be subject to extra charges and longer delivery times.
We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days, please reach out to us via email at orders@chilledrides.co.uk so that we can help.
Damages
We kindly ask that you carefully inspect all items upon delivery, even if you don't intend to use your item immediately. If any items appear damaged, please email clear photos and/or videos within 48 hours of receipt of your order to info@chilledrides.co.uk so we can assess the situation and provide guidance on the best next steps.
Please save all packaging materials and damaged goods in their original condition before filing a claim.
Missed Deliveries
After placing your order, once your item is prepared for dispatch, we or the relevant courier company will contact you via email, phone or SMS with tracking details and/or to arrange a convenient delivery slot. Please ensure that someone is available at the designated delivery address to sign for the package and let us and the courier know as soon as possible if you need to change the delivery date or time slot.
Once a delivery slot has been set, we cannot guarantee that it can be changed if adequate notice is not provided. Please Note: for any failed deliveries which require a new delivery date/time to be arranged, you will be responsible for paying the redelivery charge (typically around £70 for e-bike deliveries to mainland UK).
Cancellations & Refunds
If you decide to cancel your order and your item has already been dispatched, you will be responsible for any return shipping costs. Refunds will only be processed to the original payment method used for the purchase.
Returns Policy
Returns Policy
We want you to be completely satisfied with your purchase. If you're not, we offer a simple and transparent return process.
Total Return Window: 28 Days
You have 28 days from the day you receive your item to complete the return process. Here’s how it works:
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14 Days to Request a Return
You have 14 days from receiving your item to contact us and request a return. To initiate a return, please reach out via returns@chilledrides.co.uk. -
14 Days to Return the Item
If your return request is approved, you have an additional 14 days to return the item to us. We’ll send you instructions on how and where to send your package. The item must be in the same condition that you received it, unworn or unused, in its original condition, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
You are responsible for the cost of returning items, including shipping and any associated fees. Please make sure to send the return to the address we provide when you submit your return request. We recommend using a tracked and insured delivery service or courier for the return, and kindly email us the tracking number. We are not liable for any items lost in transit. Your refund will be processed within 10 business days of us receiving the returned item.
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at returns@chilledrides.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Any claims for damages or discrepancies must be submitted within 48 hours of receipt of your goods and we request images and/or videos of the damage for our records. Please save all packaging materials and damaged goods before filing a claim.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items) and hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Missed Deliveries
After placing your order, once your item is prepared for dispatch, we or the relevant courier company will contact you via email, phone or SMS with tracking details and/or to arrange a convenient delivery slot. Please ensure that someone is available at the designated delivery address to sign for the package and let us and the courier know as soon as possible if you need to change the delivery date or time slot.
Once a delivery slot has been set, we cannot guarantee that it can be changed if adequate notice is not provided. Please Note: for any failed deliveries which require a new delivery date/time to be arranged, you will be responsible for paying the redelivery charge (typically around £70 for e-bike deliveries to mainland UK).
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us at returns@chilledrides.co.uk before returning any items - items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please bear in mind it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@chilledrides.co.uk.
Cancellations
If you decide to cancel your order and your item has already been dispatched, you will be responsible for any return shipping costs. Refunds will only be processed to the original payment method used for the purchase.
About Us
About Us
From the Founder
Like many of our customers, I wasn't always an e-bike rider myself. In fact, the idea for Chilled Rides started with a long weekend in Lisbon with my wife and a couple of friends, and an unexpected introduction to electric bikes.
We wanted to make the most of our three days there, so our friends Neil and Laura suggested a bike tour of Alfama, the oldest part of the city.
There was just one problem: Alfama is also incredibly hilly.
Instead of a traditional bike tour, they booked us onto an e-bike tour. It was my first time riding an electric bike, and my wife and I absolutely loved it. Suddenly the hills weren't something to dread. We could focus on the views, explore more of the city and just enjoy the experience instead of worrying about how much energy we had left.
When we got back to the UK, we couldn't stop talking about it. The more we learned about e-bikes, the more we realised how many people were missing out on something that could genuinely improve the way they travel and spend their free time. They make cycling more accessible, help people tackle longer journeys with confidence and make getting outdoors more enjoyable.
That eventually led to the creation of Chilled Rides.
What started as a memorable weekend in Lisbon has grown into a business built around helping people find the right e-bike, understand their options and discover for themselves what made us fall in love with e-bikes in the first place.
Our Vision
We believe e-bikes have the power to make everyday life a little better.
They can help people get around more easily, spend less time sitting in traffic, enjoy the outdoors more often and stay active for longer. For a lot of riders, they bring back the simple enjoyment of cycling without some of the barriers that put people off traditional bikes.
At Chilled Rides, our vision is to make choosing and owning an e-bike as straightforward as possible. By providing clear information, honest guidance and practical tools, we want more people to feel confident making the switch and seeing what an e-bike can do for them.
And perhaps most importantly, we think life is just that much better when people can chill out every now and then, enjoy the journey and have a little more fun along the way.
Why Choose Us
Buying an e-bike should be exciting, not confusing.
At Chilled Rides, we're here to help you find the right bike for your needs with clear information, honest advice and practical guidance. Whether you're comparing different models, trying to understand UK road-use rules or just working out which bike is right for your lifestyle, we believe you should have the information you need to make a confident decision.
We've invested heavily in tools and resources designed to make choosing an e-bike easier, including our Bike Finder, real-world range estimates and straightforward product information. We focus on being transparent about what each bike is designed for, who it's best suited to and what you can realistically expect from it.
We're not interested in pushing people towards the most expensive option or making exaggerated claims. Our goal is simple: help you find an e-bike you'll genuinely enjoy riding and feel good about owning for years to come.
Who's Behind Chilled Rides?
Hi, I'm Steve, founder of Chilled Rides.
Before starting Chilled Rides, I spent more than 20 years working in telecoms and software, helping customers navigate complex technology purchases. That experience taught me the importance of clear information, honest advice and great customer service — principles that still guide everything we do today.
I have a teenage daughter, and like most parents I want her to grow up in a world that's a little cleaner, healthier and less dependent on cars. While e-bikes won't solve every problem, I genuinely believe they can help more people choose an enjoyable and practical alternative for everyday journeys.
My goal with Chilled Rides is simple: make it easier for people to find the right e-bike for their needs, understand their options and buy with confidence.
Connect With Us
Thanks for taking the time to learn a little more about Chilled Rides.
Whether you're already part of the e-bike community or just starting to explore the possibilities, we'd love to stay connected. Follow us on social media for new products, riding inspiration, buying advice and the latest updates from the world of e-bikes.
Customer Testimonials
ENGWE L20 3.0 Pro Folding Long Range E-Bike 100Nm Torque 250W 15.5mph Top Speed EAPC Review Summary
Overall Summary
What Customers Love
- Powerful Hill Climbing: The 100Nm mid-drive motor allows riders to tackle steep gradients with minimal physical effort compared to traditional hub-drive alternatives.
- Rapid Battery Charging: Its 8A fast charger and high-quality battery cells allow for a full recharge in roughly two hours, significantly reducing downtime between rides.
- Natural Pedal Assistance: The integrated torque sensor provides smooth and immediate power delivery that mimics the rider's physical input for a more intuitive and efficient experience.
- Integrated Smart Technology: Owners highly value the built-in IoT module which offers GPS tracking, anti-theft notifications, and comprehensive ride data via a dedicated mobile app.
Cons
- High Total Weight: At approximately 34kg, the heavy frame makes it difficult to lift into vehicles or carry up stairs despite its folding capability.
- Short Cockpit Length: Some users found the distance between the saddle and handlebars to be relatively short, leading to an upright position that may feel cramped for larger riders.
- Tedious Initial Setup: The out-of-the-box assembly process is noted as being fiddly and time-consuming, specifically regarding the alignment of mudguards and fenders.
- Inconsistent Brake Light: A few reviews mentioned that the rear light logic can be temperamental, sometimes staying illuminated when the brakes are not being engaged.
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