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Could your employer help you spread the cost?
Cycle to Work
Many UK employees can get an e-bike through a Cycle to Work scheme, spreading the cost through payroll and potentially saving on tax and National Insurance.
Not sure if your employer offers one? It may be worth asking HR — many people are eligible without realising.
EAPC
250W continuous rated motor · 15.5mph max assisted speed
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£
0% interest finance available
Need longer than “Pay in 3”? Ask us about interest-free Buyline finance for your chosen e-bike, with terms of up to 11 months. Options vary by bike and are subject to eligibility and lender approval.
🔧 Bike setup & first ride
Boxed delivery — some final assembly and safety checks needed.
Your bike will arrive
boxed and approximately 80% assembled.
Some final assembly, adjustment and safety checks
will be needed before your first ride.
Depending on the model, this may include fitting or
checking the handlebars, stem, pedals or wheels,
checking tyre seating and pressures, adjusting
brakes and gears, and checking other safety-critical
components.
Please follow the manufacturer's instructions supplied
with your bike and make sure all required assembly,
adjustments and safety checks have been completed
correctly before riding.
If you're not confident carrying out the setup or checks
yourself, we recommend asking a competent bicycle
mechanic or suitably trained cycle professional to help.
You're responsible for making sure the bike is correctly
assembled and safe to ride before first use. Problems
caused or contributed to by incorrect assembly,
adjustment or missed safety checks may not be covered
as product faults.
✔ Stands out for: Relaxed, upright everyday cycling without the bulk of a fat-tyre bike
✔ Better than most for: Town commutes, errands and paved cycleways where smooth assistance matters
✖ Trade-off: City tyres and geometry favour roads over rough trails and technical off-road riding
Ready for the daily journeyIntegrated lighting and chain guard
Plan everyday outings32–45 miles
Conservative range is an estimate; actual distance varies with terrain, rider weight and assistance.
About the P275 SE - E-Bike
The ENGWE P275 SE is built to make commuting effortless, combining advanced technology with everyday practicality. Powered by a 250W EU‑compliant motor and a 36V 13Ah removable battery, it delivers up to 100 km of range on a single charge, with actual range depending on terrain, weather, assistance level and rider weight. The integrated battery design keeps the frame sleek while allowing quick removal for convenient charging.
Comfort and safety are prioritised with a Dutch‑style upright posture, ergonomic saddle, and swallow handlebar for relaxed handling. The bike is equipped with hydraulic disc brakes, IP54 water resistance, and 27.5″ tyres engineered for both city streets and light trails. With thoughtful details such as a chain guard, integrated lights, and optional racks and fenders, the P275 SE is a versatile choice for commuting, leisure, and everyday urban mobility.
Specifications
• Material: 6061 aluminium alloy frame • Motor: 36V 250W brushless motor • Sensor: Torque sensor • Maximum Torque: 55 Nm • Tyres: 27.5″ × 1.95 city tyres • Lights: Front light & tail light • Transmission System: Shimano 7‑speed • Brakes: 160 mm front & rear hydraulic disc brakes • Battery: 36V 13Ah removable lithium‑ion battery • Speed: 25 km/h (UK road legal) • Mileage: 100 km (PAS level 1) | 80 km (PAS level 3) | 65 km (PAS level 5) • Charging Time: Approximately 5–7 hours (depending on battery usage) • Display: Integrated rider display • Bike Weight: 24.4 kg • Gross Weight: 31.7 kg
Note: All stated weight figures have a ±3%–5% tolerance. Bike weight includes the battery but excludes accessories.
Sizing Guide
Unfolded Specifications
• Rider Height: 5′1″ – 6′1″ • Payload Capacity: 120 kg (264.5 lbs) • Package Dimensions (L × W × H): 146.5 × 24.5 × 76.3 cm
Bike Measurements
• A. Wheelbase: 111.2 cm • B. Total Length: 184.5 cm • C. Reach: 89.5 cm • D. Standover Height: 72 cm • E. Minimum Saddle Height: 81.5 cm • F. Maximum Saddle Height: 100.1 cm • G. Minimum Handlebar Height: 115 cm • H. Maximum Handlebar Height: 118 cm
Note: There may be a difference of 0–5 cm between measured and actual data
Warranty & Support
ENGWE e-bike frames are covered by a 1-year warranty. This warranty includes replacement parts only, and covers manufacturer defects in materials and/or workmanship for 1 year from the date of original purchase.
Batteries, motor components and electrical parts are also covered for 1 year. Headlights, taillights and basic mechanical parts such as brackets, racks, fenders and pedals are covered for 6 months. Consumables such as saddles, brakes and brake pads are covered for 3 months.
For any warranty claims, buyers must provide sufficient proof of purchase, a description of the defect, and visible proof of the defect (photos and/or videos), along with the item's serial number (if any).
At a glance
• Warranty cover included
• UK-based support
• Help with parts, guidance and next steps
🛠️
Warranty cover
Frame: 1 year
Motor, controller & battery: 1 year
Other electrical & mechanical parts: 6 months
Consumables: 3 months
Battery cover:
1 year
What’s covered:
Chilled Rides will replace any component that is deemed to be defective or damaged, and not as a result of user error, including damage incurred during shipment.
💬
How support works
Support:
Handled via our UK support team in partnership with the manufacturer.
If you need support, contact us with your order number and details of the issue. We’ll review the problem and guide you through the next steps. Proof of purchase and photos or videos of the damaged product are required with any warranty request.
Repair method:
Coordinated from the UK by our support team.
Where possible, issues are resolved through troubleshooting or replacement parts before recommending more involved repairs.
⚠️
What’s not covered
Warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorised modifications. Common wear items such as brake pads, tyres, chains and accessories are not typically covered, as expected with regular use.
For full details, please refer to the manufacturer’s warranty terms.
View full terms & exclusions
Warranty cover does not include wear and tear, accidental damage, misuse, neglect, water ingress, parts compromised due to corrosion due to the elements (moisture, heat, etc), or issues resulting from unauthorised modification.
Defects or damage resulting from any of the following are not covered by warranty:
Users disassembling, repairing or modifying the bike themselves, and any failures caused by non-compliance with the rules of use.
Failure caused by user accident, or improper use or storage by the user.
The cost of going to other repair shops for repairs without consent.
Slight scratches or damage to outer packaging caused by the logistics company during shipping of the accessories.
Additionally, any defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair or adjustment, in a manner that varies from the Owner's Manual, are not covered.
Please contact us and obtain our written approval before sending any item back. Any products returned without acceptance will not be refunded.
🔧
Assembly, servicing & aftercare
If your bike arrives boxed or partially assembled, any remaining
assembly, adjustment and safety checks need to be completed correctly
before you ride it. Please follow the manufacturer's instructions
supplied with your bike.
If you're not confident carrying out the setup or checks yourself,
we strongly recommend using a competent bicycle mechanic or suitably
trained cycle professional.
You're responsible for making sure the bike is correctly assembled
and safe to ride before first use, as well as for routine servicing,
adjustment and maintenance. Problems caused or contributed to by
incorrect assembly, setup, misuse, wear or inadequate maintenance
may not be covered as product faults.
This does not affect your statutory rights in relation to genuinely
faulty goods.
Bikes are usually delivered to most UK mainland addresses within 3–7 working days of order placement. Northern Ireland, Northern Scotland and the Channel Islands may take longer and may incur additional shipping fees.
Bikes are delivered boxed and around 80% assembled. Some final assembly, adjustment and safety checks will therefore be needed before your first ride. Depending on the model, this may include fitting or checking the handlebars, stem, pedals or wheels, checking tyre seating and pressures, adjusting brakes and gears, and checking spokes, fasteners and other safety-critical components.
Please follow the manufacturer's instructions supplied with your bike and make sure everything is correctly assembled, adjusted and secure before riding. If you're not confident carrying out the setup or checks yourself, we recommend asking a competent bicycle mechanic or suitably trained cycle professional to help.
Orders are processed within 1–2 working days before dispatch. Delivery times may be slightly longer for made-to-order, fully built or other specialist delivery options.
Returns & Refunds
We offer 28-day returns, subject to our returns policy. If you wish to return your bike, please contact us first so we can explain the process and any applicable return transport arrangements.
If an item is faulty, damaged or incorrect, your statutory consumer rights remain unaffected.
Our approach: Product fit, road-use classification and practical suitability matter more than the biggest range or torque number. Advertised range is not guaranteed in real-world riding.
✦ THE PEOPLE BEHIND YOUR NEXT RIDE
Don't just take our word for it.
Real riders, real experiences. See what customers say about getting advice, feeling looked after and enjoying their new bikes.