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ENGWE P275 SE Step-Through Commuter E-Bike

ENGWE P275 SE Step-Through Commuter E-Bike

Regular price £999.00
Regular price £0.00 Sale price £999.00
Sale Sold out
Fast Delivery Available
Spread payments available. See payment options
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Could your employer help you spread the cost? Cycle to Work

Many UK employees can get an e-bike through a Cycle to Work scheme, spreading the cost through payroll and potentially saving on tax and National Insurance.

Not sure if your employer offers one? It may be worth asking HR — many people are eligible without realising.

Learn how Cycle to Work works →
EAPC 250W continuous rated motor · 15.5mph max assisted speed
Colour
Free delivery Mainland UK over £500
28-day returns See our returns policy
UK-based support Phone, live chat & email
CHILLED RIDES · BIKE COMPARISON LAB

Chilled Rides · Bike Comparison Lab

Compare two bikes. See the difference.

Compare bikes across brands — range, power, comfort, equipment and riding suitability, with our expert take on the trade-offs. Search for two e-bikes to unlock your side-by-side comparison.

Start typing a brand or model, then choose a bike from the suggestions.

0% interest finance available

Need longer than “Pay in 3”? Ask us about interest-free Buyline finance for your chosen e-bike, with terms of up to 11 months. Options vary by bike and are subject to eligibility and lender approval.

Explore your payment options Please contact us before placing your order to enquire about Buyline.
🔧 Bike setup & first ride Boxed delivery — some final assembly and safety checks needed.

Your bike will arrive boxed and approximately 80% assembled. Some final assembly, adjustment and safety checks will be needed before your first ride.

Depending on the model, this may include fitting or checking the handlebars, stem, pedals or wheels, checking tyre seating and pressures, adjusting brakes and gears, and checking other safety-critical components.

Please follow the manufacturer's instructions supplied with your bike and make sure all required assembly, adjustments and safety checks have been completed correctly before riding.

If you're not confident carrying out the setup or checks yourself, we recommend asking a competent bicycle mechanic or suitably trained cycle professional to help.

You're responsible for making sure the bike is correctly assembled and safe to ride before first use. Problems caused or contributed to by incorrect assembly, adjustment or missed safety checks may not be covered as product faults.

Read about assembly, servicing & aftercare →

Is this right for you?
✔ Stands out for: Relaxed, upright everyday cycling without the bulk of a fat-tyre bike
✔ Better than most for: Town commutes, errands and paved cycleways where smooth assistance matters
✖ Trade-off: City tyres and geometry favour roads over rough trails and technical off-road riding

At a glance

THE ESSENTIALS
Relaxed everyday riding Upright step-through geometry
Smooth assistance to match your pedalling Torque sensor
Convenient off-bike charging Removable 36V 13Ah battery
Controlled town stops Hydraulic disc brakes
Ready for the daily journey Integrated lighting and chain guard
Plan everyday outings 32–45 miles

Conservative range is an estimate; actual distance varies with terrain, rider weight and assistance.

Warranty & Support

ENGWE e-bike frames are covered by a 1-year warranty. This warranty includes replacement parts only, and covers manufacturer defects in materials and/or workmanship for 1 year from the date of original purchase.

Batteries, motor components and electrical parts are also covered for 1 year. Headlights, taillights and basic mechanical parts such as brackets, racks, fenders and pedals are covered for 6 months. Consumables such as saddles, brakes and brake pads are covered for 3 months.

For any warranty claims, buyers must provide sufficient proof of purchase, a description of the defect, and visible proof of the defect (photos and/or videos), along with the item's serial number (if any).

At a glance

• Warranty cover included
• UK-based support
• Help with parts, guidance and next steps

🛠️ Warranty cover

  • Frame: 1 year
  • Motor, controller & battery: 1 year
  • Other electrical & mechanical parts: 6 months
  • Consumables: 3 months

Battery cover: 1 year

What’s covered: Chilled Rides will replace any component that is deemed to be defective or damaged, and not as a result of user error, including damage incurred during shipment.

💬 How support works

Support: Handled via our UK support team in partnership with the manufacturer.

If you need support, contact us with your order number and details of the issue. We’ll review the problem and guide you through the next steps. Proof of purchase and photos or videos of the damaged product are required with any warranty request.

Repair method: Coordinated from the UK by our support team.

Where possible, issues are resolved through troubleshooting or replacement parts before recommending more involved repairs.

⚠️ What’s not covered

Warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorised modifications. Common wear items such as brake pads, tyres, chains and accessories are not typically covered, as expected with regular use.

For full details, please refer to the manufacturer’s warranty terms.

View full terms & exclusions

Warranty cover does not include wear and tear, accidental damage, misuse, neglect, water ingress, parts compromised due to corrosion due to the elements (moisture, heat, etc), or issues resulting from unauthorised modification.

Defects or damage resulting from any of the following are not covered by warranty:

  • Users disassembling, repairing or modifying the bike themselves, and any failures caused by non-compliance with the rules of use.
  • Failure caused by user accident, or improper use or storage by the user.
  • The cost of going to other repair shops for repairs without consent.
  • Slight scratches or damage to outer packaging caused by the logistics company during shipping of the accessories.

Additionally, any defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair or adjustment, in a manner that varies from the Owner's Manual, are not covered.

Please contact us and obtain our written approval before sending any item back. Any products returned without acceptance will not be refunded.

🔧 Assembly, servicing & aftercare

If your bike arrives boxed or partially assembled, any remaining assembly, adjustment and safety checks need to be completed correctly before you ride it. Please follow the manufacturer's instructions supplied with your bike.

If you're not confident carrying out the setup or checks yourself, we strongly recommend using a competent bicycle mechanic or suitably trained cycle professional.

You're responsible for making sure the bike is correctly assembled and safe to ride before first use, as well as for routine servicing, adjustment and maintenance. Problems caused or contributed to by incorrect assembly, setup, misuse, wear or inadequate maintenance may not be covered as product faults.

This does not affect your statutory rights in relation to genuinely faulty goods.

View our Warranty, Repairs & Aftercare Policy →

Delivery & Timing

Bikes are usually delivered to most UK mainland addresses within 3–7 working days of order placement. Northern Ireland, Northern Scotland and the Channel Islands may take longer and may incur additional shipping fees.

Bikes are delivered boxed and around 80% assembled. Some final assembly, adjustment and safety checks will therefore be needed before your first ride. Depending on the model, this may include fitting or checking the handlebars, stem, pedals or wheels, checking tyre seating and pressures, adjusting brakes and gears, and checking spokes, fasteners and other safety-critical components.

Please follow the manufacturer's instructions supplied with your bike and make sure everything is correctly assembled, adjusted and secure before riding. If you're not confident carrying out the setup or checks yourself, we recommend asking a competent bicycle mechanic or suitably trained cycle professional to help.

Orders are processed within 1–2 working days before dispatch. Delivery times may be slightly longer for made-to-order, fully built or other specialist delivery options.

Returns & Refunds

We offer 28-day returns, subject to our returns policy. If you wish to return your bike, please contact us first so we can explain the process and any applicable return transport arrangements.

If an item is faulty, damaged or incorrect, your statutory consumer rights remain unaffected.

Read our full Returns & Refunds Policy →

View full details

FIND THE RIGHT ENGWE

Which ENGWE is right for you?

Choose the type of journeys that matter most, then compare the closest alternatives — including the compromises we'd want you to know.

Our approach: Product fit, road-use classification and practical suitability matter more than the biggest range or torque number. Advertised range is not guaranteed in real-world riding.

THE PEOPLE BEHIND YOUR NEXT RIDE

Don't just take our word for it.

Real riders, real experiences. See what customers say about getting advice, feeling looked after and enjoying their new bikes.

★★★★★
Real five-star customer stories Selected reviews published in 2026 Explore all Trustpilot reviews

Swipe to see what customers say about each promise

01 BEFORE YOU BUY

Advice that actually helps you decide

We'll explain what a bike suits — and the compromises — rather than just chase the sale.

Find your bike

★★★★★ 5-star review

“Steve spent ages chatting with me. Great communication. Very helpful. Very supportive.”
Read full review

★★★★★ 5-star review

“I had a few questions before making the purchase, and staff at Chilled Rides were helpful on the phone.”
Read full review
02 FROM ORDER TO DELIVERY

Real people, not radio silence

Contactable UK-based support when you need an answer about your order, delivery or bike.

Speak to our team

★★★★★ 5-star review

“And thanks to Steve for every reply to all my questions and information I’ve needed along the way!”
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★★★★★ 5-star review

“Superb service from the team at Chilled Rides. Thank you”
Read full review
03 AFTER YOU'VE BOUGHT

The conversation doesn't end at checkout

Questions and problems can arise after delivery. We'll help you navigate the next steps.

Read our aftercare policy

★★★★★ 5-star review

“The customer service was excellent — very helpful, responsive, and quick to resolve an issue with the battery.”
Read full review

★★★★★ 5-star review

“Good follow up call post order and great after sales customer service following a couple of questions I had.”
Read full review